CricketDirect Reviews

Name: CricketDirect
Address: 5 Metro Centre, St Albans, Hertfordshire
Rating: 3.70

3.7 Rating 302 Reviews

66 %

of reviewers recommend CricketDirect

Company Reviews

Questions

Metrics

3.7

Based on 302 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

1727 736953

Email:

team@cricketdirect.com

Location:

5 Metro Centre,
St Albans
Hertfordshire
AL4 9QT

Write Your review

Tell us how CricketDirect made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CricketDirect 5 star review on 17th April 2023

Andrew Meikle

CricketDirect 5 star review on 13th April 2023

Stephen Bose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service. I never even received a confirmation of my order. Parts of the order delayed, inability to meet demand and poorly written emails with incomplete sentences and information. Delays in processing refunds. Nothing good to say I’m afraid!”

Helpful Report

Posted 1 year ago

“Not received our order yet, I did phone and CD were going to look into problem ... not been contacted as of yet!”

Helpful Report

Posted 1 year ago

Dear Derek, Your order has been sent out the same day that you have ordered, unfortunately the parcel had been lost by the courier which is completely out our control. As result your order has been refunded in full.

Posted 11 months ago

“Very quick turnaround from making the order to receipt of the product”

Helpful Report

Posted 1 year ago

Thank you, Susan, for your 5 star rating of CricketDirect. We're delighted to hear you were pleased with the very quick turnaround from making the order to receipt of the product. We value your feedback and input which helps us to continually improve our services.

Posted 1 year ago

“Ordered gray-nicollis chest guard for LH batsman, product delivered is RH. Called customer service and they tried to convince me that there is no different chest guard for RH and LH. And there is no free return service available.”

Helpful Report

Posted 1 year ago

Dear Jayesh, Sorry for all the inconvenience we are looking into this product in detail. We can arrange a collection for you.

Posted 1 year ago

“It was easy to order from the web site, the quality of the cricket bat is outstanding. I was kept informed of the progress of my order, the delivery was very quick, ordered on Saturday arrived on Tuesday, what more could you ask for. Would recommend this company and would not hesitate to order from them again”

Helpful Report

Posted 1 year ago

Thank you, Lesley, for your glowing 5 star review! We're so glad to hear that the ordering process was simple, the quality of the cricket bat is outstanding, and that the delivery was fast! We value your satisfaction, and hope that you will continue to order from us in the future. We look forward to serving you again soon!

Posted 1 year ago

“Products came as described,good quality.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of CricketDirect! We're pleased that your products came as described and that you were satisfied with the good quality.

Posted 1 year ago

“It’s very difficult to write a review when I haven’t received my order yet or any correspondence about it other than the confirmation of order I received when I placed the order more than a week ago.”

Helpful Report

Posted 1 year ago

Dear Kate, You ordered on the 22nd November at 21.13pm, this was was shipped 28th November at the time of order for this particular glove the was delivery information stating that this would take an extra 2/3 working days to be shipped

Posted 1 year ago

“Products good but customer service very poor. I originally got sent an incorrect item (batting gloves not wicket-keeping gloves) and when I contacted the company to get this corrected I was told they would not send a replacement straight away but instead I would have to wait until I had returned the incorrect item. Consequently I had to wait a week to receive the missing item for an error that was entirely CricketDirect’s fault.”

Helpful Report

Posted 1 year ago

Dear David, We are extremely sorry that this has happened on this occasion. The reason for this mistake was an error with the barcode on the product. We have rectified the issue.

Posted 1 year ago

“I ordered on CD000084980 £94 on 16th November, I have had to chase this order twice and so for have not received it. I am waiting to see if the latest promise is kept.”

Helpful Report

Posted 1 year ago

Dear Stephen, As you are aware the item you ordered was a pre-order, we have provided you an estimated delivery date whilst shopping and this was delivered 1st December as per our suggested delivery dates

Posted 1 year ago

“As very happy with back”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of CricketDirect! We are pleased to know that you have been very happy with our services. We appreciate your loyalty and are grateful for your valued support. Thank you for being a loyal customer.

Posted 1 year ago

“Hi, my son and I ordered the items on the Friday evening 24th Nov. We received confirmation over the weekend that the order would be delivered by the Monday 27th Nov in the evening, and that’s exactly what happened. The delivery was on time as communicated. I now have 1 x very happy son. Simple, fast and effective service- well done!! .”

Helpful Report

Posted 1 year ago

Thank you so much for your kind 5-star rating of CricketDirect, Stephen! We appreciate the review and are delighted to hear that you and your son received the items on-time. We're glad we could make your son's day! Please do not hesitate to let us know if you require any assistance in the future.

Posted 1 year ago

“I ordered 3 items online - 2 of these items were the wrong colour upon receipt of them. Disappointing to then be asked for photographic proof before accepting responsibility and agreeing to provide a pre paid postage to return to return.”

Helpful Report

Posted 1 year ago

Dear Michelle, This was a picking error and your order has been collected and refunded.

Posted 1 year ago

“Arrived very quickly”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of CricketDirect! We really appreciate your kind words, and we are thrilled that your order arrived very quickly. We hope you had an overall enjoyable experience!

Posted 1 year ago

“Nice Service”

Helpful Report

Posted 1 year ago

Thank you for your 4 star rating of CricketDirect! We are committed to providing you with the best possible service, so we really appreciate your feedback. It's great to hear that you had a nice experience!

Posted 1 year ago

“I have not received any items at all. So I think the service is awful”

Helpful Report

Posted 1 year ago

Dear James, Your order was placed on the 1st Nov, and shipped on the 2nd Nov. The item was delivered on the 4th November.

Posted 1 year ago

“I’ve bought a number of items from cricket direct over the last few years . My latest purchase are adidas cricket shoes. Excellent service, quick to receive my order and very satisfied with my purchase”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Paula! I'm so pleased to hear that you have had a positive experience buying items from CricketDirect over the last few years. Your recent purchase of adidas cricket shoes sounds great, I'm glad that you are very satisfied with your purchase!

Posted 1 year ago

“The bat I have bought Grade 2 Kokabura Size 5. But the bat grains are not straight as it should be in the garde 2 bat . Can you confirm if the bat grains will show the grades according”

Helpful Report

Posted 1 year ago

“Excellent Service and very happy with the product Very quick delivery”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star review of CricketDirect! We appreciate your kind words about our excellent service and we are so glad that you were very happy with the product and its quick delivery. We are committed to delivering the best possible experience to our customers, so we are delighted to hear that we have succeeded. Thank you again for your kind words!

Posted 1 year ago

“Great service and really fast. All the equipment is in good condition and my son can’t wait to use it. Many thanks Colum Davis.”

Helpful Report

Posted 1 year ago

Thank you so much, Colum Davis, for your kind words and for your 5-star rating of CricketDirect! We are so glad to hear that your son is enjoying the equipment and that you had a great experience with our service. We will continue to strive for excellent customer service and satisfaction. Thank you again!

Posted 1 year ago

“The cricket bag and trainers, were just what I wanted. Very well made.my son will love them. The delivery was so quick. Very pleased overall.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating, Gez. I'm so glad that the cricket bag and trainers were exactly what you wanted, and that the delivery was so quick. Your kind words mean a lot to us here at CricketDirect.

Posted 1 year ago

CricketDirect is rated 3.7 based on 302 reviews