“Crazy sales technic. Started off at £6000+ quickly came down to £4k ish then reduced another few hundred, watched my reaction, then another couple of hundred reduction because door was also being fitted locally (not convinced). I didn’t commit, the salesman left after 2hrs saying I’d get a further offer next day, which I did (still too high) Lost confidence in this company just plucking prices out of the sky while watching your reaction.
Looked around a bit and eventually got quote £1k under crocodile’s bottom price. And yes I checked all the spec. My cheaper quote exceeded the spec of crocodiles: same motor, same panel width, additional fobs all with 5year parts/labour warranty. Look around before using crocodile and being subjected to their 2hr 1980s style sales pitch.”
“Crocodile did not leave me happy. I arranged a survey & salesman came almost 3 hours later. He just wanted to tell me why his company was the best & when I suggested that I would need to talk to family about it he pushed for appointment to tell them how good company was. He would not give me a quote or any idea of costs & although he said that he would ring me back has not done so.
Since then I have had another company quote which I accepted. They were here less than an hour but gave me a chance to answer any questions.
Why did I even bother with Crocodile???”
“We waited a long time to get our veranda installed. It went into months not weeks. It looks great but after sales is very poor. We have rung several times to get something redone but still they have not rung us back to arrange an appointment. We had to have them back once as the guttering was leaking badly, but the second problem they are ignoring us.
WE love our veranda but the phone aftercare staff are not nice helpful.
Would not recommend Crocodile just for the lack of aftercare.”
“The salesman ( a very pleasant young man) quoted £4750 for a replacement double roller door yesterday. We declined the offer and he left. Today a lady from their office phoned and reduced the price to £2650. Very dodgy sales tequniques. We have ordered from a local supplier.”
