“The two roller garage doors were fitted seamlessly by Paul and Chris who showed excellent knowledge of the product and how to fit them . I would give them five stars what stopped that was the lack of customer communication , the salesman stated I would have my doors fitted in six to eight weeks after ten weeks I communicated my displeasure at no information to immediately receive a phone call and be told I was in the wrong as , quote, it was not a contract it was an estimate several times no attempt at an apology . Further the salesman told me my old doors would be cleared away but did not put it on paperwork he also told me the fitter would be my personal contact for any future problems , I was told by fitters ,, crocodile have their own service team, so Customer relations no star”
“My two year old garage roller shutter suddenly decided to not function properly rang company on Monday 1 July 24.had call from Engineer that day to see he would come next day, he arrived 8 am and fixed to my satisfaction within an hour.... Great Service Indeed
DEAL Kent”
“Rep was obvious a former double glazing salesman! Was here for 2-3 hours. Quote started at over £3000. Eventually got to £2250 which we accepted. This supposedly included cutting up the old door into 4-6 pieces for me to take to the tip. The installers arrived on time as agreed. I mentioned the cutting up of the door. They looked at the quote and said this did not include cutting up! They said no problem they would fold the door in half and take it away in their van and would charge Crocodile for their efforts. So that was alright for us. The installers were very friendly and competent. Finished the job in half a day as promised. Installers gave us full instructions on door operation and features and left me with installation and operation manuals. Door seems ok after several weeks. Aluminum threshold was fitted so the door is sealed to ground when closed.”
“Mark and Mark arrived at the agreed time explained fully what would be involved in fitting a single garage door and proceeded in a workmanlike manner.
Th e work was completed in the given timescale and found to be acceptable.
A full and clear explanation of how to operate the door was given with a full clean down of the work area carried out by two courteous fitters.”
“The fitting staff Mark and Paul arrived early on the day of fitting, carried out and excellent job. They gave me a number of useful tips on how to maintain and look after the door in the years to come. They gave a first rate service. The only point I wish to make concerning the sales team, stop quoting such a high price at the start. quot a fair price from the start.”
“We paid £2548 for an automatic single garage door. After fitting it was noticed that there was a scratch all down the door. A replacement was fitted a week later and all appears well. My wife and I were under the mistaken impression that the door carried a 10 year warranty. Have just received a document confirming 2 years warranty ending 8th April 2021. Crocodile must think so little of their product and installation team that they can only give so short a period. Other suppliers offer 5 and 10 year warranties. Why can a supposed leading supplier of garage doors not offer a longer warranty period?”
