Crocus.co.uk Reviews

Name: Crocus.co.uk
Rating: 1.49

1.5 Rating 120 Reviews

11 %

of reviewers recommend Crocus.co.uk

Company Reviews

Questions

Metrics

1.5

Based on 120 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

07584374510

Write Your review

Tell us how Crocus.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We spent over £100 pounds on bedding plants for my father & I as the coronavirus meant garden centres not open. When items arrived months later they were poor quality and tiny plants. Very disappointed”

Helpful Report

Posted 4 years ago

“After waiting patiently for our new border plants for our front garden, huge disappointment with the £150 worth of plants that arrived yesterday, many are going to be too weak to plant out. We are really sad. Therefore we went to B & Q and bought the same plants - half the price, twice the size and all alive. Not at all what we had expected, very poor quality and over priced.”

Helpful Report

Posted 4 years ago

“Where do I start? The plants I did get have all died 7 of them in total, sent an email with pictures to be told we are not covered because they are not fully Harding? What does that even mean? The rest of my order which is from April has still not arrived and after a phone call, we have been told another 2 weeks wait. I am now anxious about how long these will survive. Very very disappointing. They had such great reviews in the past and now rather than just be honest with people or refund people, they are choosing to ignore and sweep under the carpet. Remember the COVID 19 will settle down soon enough, but your reviews and reputation will stick. It really is just greed”

Helpful Report

Posted 4 years ago

“I cannot believe I spent £48 on 4 measly specimens! I was expecting large plants as suggested by the specified pot size. They have just arrived and would be a tenth of the price in B&Q! Do Not Touch with a Bargepole. Total rip off!”

Helpful Report

Posted 4 years ago

“Bedding plants ordered early April. Supposed delivery date early May. I have since been unwell and tried to cancel the order. Was told I couldn't cancel. Now it seems delivery date is 31st May! I believe a refund is due if I wish to cancel. I believe that putting a note on the product page saying cancellation after ordering is not legal. They have had more than £100 since April 8th! Do not use this company. I am still waiting for a response to my latest email regarding a refund!”

Helpful Report

Posted 4 years ago

“Ordered plants for delivery in April. They refused to cancel my order even though they knew they couldn’t deliver? Still no sign of plants. They say the small print says the delivery date is only a guide and they are within their rights. Debating whether to take this further”

Helpful Report

Posted 4 years ago

“worst customer service. late deliveries, ignoring emails, not picking up the phone. when they finally respond, they are just rude and patronising. do no buy, it is a scam. the could be the best flowers in the world, it's not worth the stress.”

Helpful Report

Posted 4 years ago

“Would give no stars if possible, the one star is the for the little pots which have come in useful (as the plants are dead). Ordered items on 2nd April, with expected delivery by 27th April latest. No follow up, partial items received sporadically in the post during last week (which given the current situation is delayed) and most of them are dead, and just seedlings (which is not what I ordered or paid for, £99 for seeds is a tad much). I would get better value for money downloading the image of what I ordered from their website and sticking it onto my pots (and they would last longer). Other items still not received, and conveniently they are not taking calls either. Doubtless I will not receive a refund, so have ordered from a local nursery who delivered the very next day. Expensive mistake, and one I will not make again.”

Helpful Report

Posted 4 years ago

“My mother didn’t receive her Mother’s Day gift and customer service was appalling. Very disappointed.”

Helpful Report

Posted 5 years ago

“They don’t post bad reviews Mine wasn’t excepted as I stated plant was dead and damaged in transit. They did not care The plant was in a damaged box, the plant was a damaged beyond it, spoken to a garden centre who confirmed the plant was beyond it, and advised me send back for a refund, after sending photo of damaged box and plant, there plant specialist said in return it’s a nice plant and there returns or refunds, It was there excuse for no refund, I’ll never use them again and a few of my friends won’t either, as it was a friend who said try Them, I wasted £20 don’t any one be fooled,”

Helpful Report

Posted 5 years ago

“Don’t trust plants are very poor. Mine wasn’t excepted as I stated plant was dead and damaged in transit. They did not care The plant was in a damaged box, the plant was a damaged beyond it, spoken to a garden centre who confirmed the plant was beyond it, and advised me send back for a refund, after sending photo of damaged box and plant, there plant specialist said in return it’s a nice plant and there returns or refunds, It was there excuse for no refund, I’ll never use them again and a few of my friends won’t either, as it was a friend who said try Them, I wasted £20 don’t any one be fooled, Return was not excepted as plant specialist said it was ok.”

Helpful Report

Posted 5 years ago

“This was my first time ordering plants online and what a bitterly disappointing experience. Plants were tiny and not ready for sale. Some were very poor quality with brown withered leaves. I feel that i have foolishly wasted my money and should have read the many negative reviews first. I hope this review will deter others from doing the same.”

Helpful Report

Posted 5 years ago

“Only wish I’d read other reviews before ordering from Crocus. 4 of the 9 perennials ordered arrived dead (dark mushy roots and no signs of growth) and two others looked very unhealthy with underdeveloped root balls. I Informed Crocus immediately and shocked to be told that I couldn’t return the plants nor would they replace them. Instead they insisted that I wait three months and prove that the plants are in fact dead. I tried to register a formal complaint and was told they don’t have a team for that! Says it all.”

Helpful Report

Posted 5 years ago

“I paid £78 for my order and ws excited to recieve it however it never arrived. I found out after sending many emails enquiring its location that it had been delivered to a sports shop several streets away! No information about this was posted to me and i did not receive a single email informing me it had ever been delivered when I finally discovered where my order was all the plats had died. I asked for a refund and they point blank refused to even listen or apologise. Most shocking customer service I've ever experienced. DO NOT SHOP HERE!”

Helpful Report

Posted 5 years ago

“Nothing arrived, but was delivered 5 streets away! Of course 'no one else received it'!”

Helpful Report

Posted 5 years ago

“Useless and blatant lying by so called 'customer service manager'. A complete joke and waste of human space. First review was deleted; too much truth about Crocus and their money grabbing business. Living on a deflating reputation. OVER-PRICED, POOR QUALITY AND EXTREMELY BAD CUSTOMER SERVICE. It's all about money.”

Helpful Report

Posted 5 years ago

“Ordered 3 lily bulbs. Two fine but one damaged. I contacted Crocus. Was told to send a photo!! I have no access to do this - can only just manage emailing!!!! I informed them of this. They cannot care less. I would avoid and use Sarah Raven.”

Helpful Report

Posted 5 years ago

“Second online order. The first one arrived - a ‘stick’ and a rose covered in powdery mildew. They did refund. Have also placed an order for a £70 ‘specimen’ plant which arrived covered in a fungal disease.”

Helpful Report

Posted 5 years ago

“Firstly don’t bother keep your money and go to the garden centre or better Quality. Better still go to Sarah raven she cares about her customers. I placed my order for bulbs two weeks ago. They took 7 days to get to me. Dead! The shoots were 6 inches long on the spring crocus and the autumn crocus were in flower and dead. They answer I got from crocus was plant the spring bulbs and enjoy the flowering autumn on the shelf in my kitchen. Nice CROCUS. So There experts said. You can’t rejuvenate the dead. What I’m supposed to do with the bulbs that are in bud for next year that has had the growth tips knocked off, I’m not sure. This company has stopped responding to my emails and I get nothing of any use from the customer service. I think I’ve tolerated you inept way of responding to me, now cut me off with emails. So make sure if you deal with this company you use a credit card. I’m contacting my credit card tomorrow to get my money back. Don’t forget this company has backing of RHS. That alone says something about RHS. I think you have to be smarter than crocus.”

Helpful Report

Posted 5 years ago

“One star is too much. This company is appalling. The plants are no more tyen unestablished small cuttings, a disgrace, This company is the worst I have seen, with huge prices and poor quality. I have seen better plants in Morrisons for a quarter the price. Avoid. £6.00 for the poor strawberry attached.”

Helpful Report

Posted 5 years ago

Crocus.co.uk is rated 1.5 based on 120 reviews