Crocus.co.uk Reviews

Name: Crocus.co.uk
Rating: 1.49

1.5 Rating 120 Reviews

11 %

of reviewers recommend Crocus.co.uk

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1.5

Based on 120 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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07584374510

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Crocus.co.uk 1 star review on 17th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been 10 days since I placed my order for click and collect and I have still not received an email to say I can collect my plants. In that time plant company yougarden has dispatched plants twice by delivery that have reached my door and been potted (despite me needing plants from crocus to complete potting). Click and collect was meant to be the faster option and crocus was meant to be good.”

Helpful Report

Posted 5 years ago

“Just received my order and I am really disappointed at how small the plants were. I ordered 2 of the 9cm Salvia hot lips plants, the pots were 9cm but the plants were just a couple of twigs with some leaves. The other 2 plants were much smaller than I expected too. £40.00 for four small plants is a complete rip off. Oh and the slug that accompanied them was a nice touch, thanks for that!!”

Helpful Report

Posted 5 years ago

“I still haven't received my order, despite numerous phone calls and emails to customer services. I chose items which were in stock specifically to avoid any delay in delivery, even though I called a week ago and several times offered to pay for quicker delivery my items still haven't been sent. The items I didnt order becuase not in stock I ordered from amazon and happily received the items over a week ago. This is rubbish Crocus, if you cannot deliver my order today/tomorrow morning then please just cancel my order.”

Helpful Report

Posted 5 years ago

“I was not aware that if you’re bought a voucher from crocus you cannot spend that amount you must spend over that amount. Yes unbelievable!! I tried to spend 3p short £50 of my voucher and was told by Crocus I would have to purchase another item. Appalling customer service. As a customer of Crocus over many years I feel very let down you”

Helpful Report

Posted 5 years ago

“Ref: 5005569 I placed an order for plants on the 17th May - these were marked in stock on the website. Payment was made. I received a notification three days later that plants had been dispatched but nothing has arrived. Had I of known it would take this long I would have just gone to my local garden centre. Ive sent an email to their customer service but have not received any reply. My first and definitely my last time to use Crocus will stick with Sarah Raven for my online purchases.”

Helpful Report

Posted 5 years ago

“DON'T USE CROCUS DON'T USE CROCUS! paid for "named day delivery" items never arrived even though customer services confirmed delivery for 5pm. Following day, still no delivery been on hold for 20mins waiting for an update from customer service. Won't be using their services again and will be seeking compensation. Spoken to Crocus they don't offer compensation. I either have to cancel the order or wait in for the delivery. TERRIBLE EXPERIENCE FOR A FIRST AND LAST TIME CUSTOMER”

Helpful Report

Posted 5 years ago

“I am a disabled, ex professional horticulturist. I was educated through British parks and amenity horticulture practice. This included part and full time attendance at horticultural colleges and establishments in the UK to gain professional qualifications in horticulture. I was also, sadly, one of the last of the dying, now defunct "Horticultural Apprenticeship Schemes". Please believe it was a hard trade with pretty harsh, by modern standards, rules. If we did not shape up during the apprentice days, or the horticultural college days that we were required to be present at during our apprenticeship, we were shipped out pretty darn quick, or bawled out by the management groups until we felt ashamed of ourselves and bucked up before being given our marching orders. So it is with sadness that I see Crocus, under the rulership or guidance of the RHS allowing the standard accepted Horticultural Nursery Practices to slip to the point of non existence. In 2019 around the Easter period I purchased Perovskia atriplicifolia plants, classified as 9cm. What I received was 2018 summer to autumn rooted cuttings with 2 main leaves up their single stems. Whilst I did not expect fully grown, bushy plants, I did expect something with a litle more growth than a rooted cutting. I also purchased Lavandula Hidcote in 9cm pots. What I received was a lavender a little more advanced than the Perovskia, BUT, they appeared to have been subject to having cuttings removed from the plants, POOR LITTLE THINGS. This Crocus, is not accepted horticultural standard. It is quite clear that you are not interested in the interests of your customer, but in profit only. It is not good enough and will not do. It is appalling that you treat your customers to sub standard growth plants with tip top prices. NEVER AGAIN. I hope people learn from this review and leave you well and truly alone. Folks please support your local nursery men and garden centres. This is something I am unable to do being housebound. I need to trust plant descriptions. Your descriptions cannot be trusted. You do not deserve our custom, respect or trust. Disgusting horticultural practice and description. I truly hope you go broke.”

Helpful Report

Posted 5 years ago

“Buyers beware. Wisteria bought for £29.99 - it was 16" and not a leaf in sight - outrageous! Under developed and immature Hellebores in 2ltr pots that were neither flowering or bushy. I went straight out to several gardens centres and bought some that were twice the size and flowering. Poor excuse from 'plant expert' about how they grow them organically, rather than 'force' them. I don't give a jot about how they're grown.I had expected the plants to be of a SIZE RELATED TO PRICE AND MATURITY. I could have got your sized plants in a market for a fraction of the price. NEVER again. Trying to get a refund is a nightmare unless you return plants at your expense. Over priced and underwhelming. Still waiting to resolve this 7 days on.”

Helpful Report

Posted 6 years ago

“Never use this company. Bulbs I ordered never germinated and Crocus don’t cover bulbs in their guarantee! Most unsatisfactory response from the company to my complaint.”

Helpful Report

Posted 6 years ago

“Crashes out at the online payment authorisation stage so you do a telephone order instead, then they take two payments from your card, Crooks.”

Helpful Report

Posted 6 years ago

“Will not use again. Plant arrived beautifully packaged but dried out and dead as a doornail. I am an experienced gardener, not a beginner, but there was nothing to be done.”

Helpful Report

Posted 6 years ago

“Paid about £50 for a selection of bulbs and tubers. They looked poor quality on arrival. Planted properly. Only 2 out of 30 have come up. When I complained I was told it must be my fault.”

Helpful Report

Posted 6 years ago

“Never again! Shockingly bad Customer Service and very poor Communication. I placed two orders for over 24 plants with a total value of over 200 pounds. They were very quick to take my money but I waited two weeks and didnt receive a single plant. The carrier 'Yodel' received the plants and they were apparently 'at the depot' for a week before Crocus notified me that the delivery company dont have a driver that covers my area (a town close to London). On discovering this nearly one week later Crocus cancelled the order without consultation explaining that nearly all of the plants Id originally ordered were now out of stock. As a consolation I was reluctantly offered a 25 pound voucher but I had to pay for postage and I had to buy more plants to take the total over 25 pounds. As I write this I am still waiting on my refund. Disappointing and I now have no confidence in them as a company. I would definately not recommend and I have received much better service from other plant retailers who seem to know what they are doing.”

Helpful Report

Posted 6 years ago

“I would advise anyone not to ever use this company. They took my money on 4 June. They promised plants within 4/5 days. Plants arrived on a Monday, clearly having spent a very hot 3 days of weekend on a van. Customer Service asked me to send photo of dead plants. Since then all I have had from Customer Service is that they don't have time to deal with either a refund or replacement because this is their busiest time of year! So I am left without both my money or my plants. I find this totally dishonest. IF YOU DON'T WANT TO LOSE YOUR MONEY TO THIS DISREPUTABLE COMPANY DO NOT USE CROCUS!!”

Helpful Report

Posted 6 years ago

“Plants ordered 4 June arrived dead. At 15 June I still can't get replacement or refund. Yet they have my money! AWFUL COMPANY. DO NOT USE CROCUS!”

Helpful Report

Posted 6 years ago

“Crocus are happy to take your money, send out dead plants, then totally ignore all attempts to contact them. So I've lost my money and have no plants! BE WARNED: CROCUS TAKE NO RESPONSIBILITY FOR DEAD PLANTS ARRIVING - NEVER TRUST THIS COMPANY!!”

Helpful Report

Posted 6 years ago

“I regularly use mail order garden companies, namely Sarah Raven, Mr Fothergills and Peter Beale - all three most wonderful companies, so I was taken in by Crocus website. May I warn others, DO NOT USE CROCUS - THEY TAKE YOUR MONEY, OFFLOAD THEIR DEAD PLANTS ON YOU AND THEN IGNORE EVERY ATTEMPT TO CONTACT THEM. I paid a lot of money for 8 plants: two arrived alive but very sickly, two were almost dead and four pots contained just a black mess. I called customer service where a disinterested young man told me to send a photo and told me 'they were despatched several days ago so no-one has fed them while they were on the van'. That was the last response I got from Crocus customer service , so I have lost my money, been bitterly disappointed and do not have plants to show for the good money I paid Crocus. This is simply dishonest trading! DO NOT USE CROCUS!!”

Helpful Report

Posted 6 years ago

“Plants arrived dead in a mouldy heap. I contacted Customer Service for replacement/refund, but cannot even get an acknowledgement from them . DO NOT USE THIS COMPANY!!”

Helpful Report

Posted 6 years ago

“Plants were a heap of dried out mould in the bottom of box. Must have been on van for days in heat. An expensive lesson NEVER TO USE CROCUS. I have asked for replacement ,hope that arrives alive!!l”

Helpful Report

Posted 6 years ago

Crocus.co.uk is rated 1.5 based on 120 reviews