CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A wide variety of quality pieces and great staff”

Helpful Report

Posted 4 years ago

“Delivery was quick . Thought had lost parcel though cos delivery guy left to a waitress . Had to return a top. Wasn’t right on me. Apart from that goid service as long as I get my refund soon. Will gladly shop again”

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Posted 4 years ago

“I will never use Cruise again. Bought very expensive Victoria Beckham dress that didn’t suit. I had to pay the return postage!!! No thank you.”

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Posted 4 years ago

“Very fast international delivery and package reached in great condition and hassle free.”

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Posted 4 years ago

“I have tried a few online shops but Cruise is definitely the best, very fast service and my go to shop for new clothes....”

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Posted 4 years ago

“Great service easy to use website fast delivery”

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Posted 4 years ago

“Ordered a kids top size 8-9 and a 7-8 turned up wrong tag on the t-shirt...wee man was gutted to say the least”

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Posted 4 years ago

“Amazing service again... item arrived within 2 days and product was top quality”

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Posted 4 years ago

“Nice items but £6.99 for delivery & that's for standard is a little steep. That's the reason I've scored 4*”

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Posted 4 years ago

“Loved the bra x exactly what you see on line plus quick delivery”

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Posted 4 years ago

“Sent different trainers from i ordered but they were still nice so kept them”

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Posted 4 years ago

“Gr8 quality n fast delivery 💯”

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Posted 4 years ago

“Same my item”

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Posted 4 years ago

“Very poor service Very poor customer service”

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Posted 4 years ago

“kindness!!”

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Posted 4 years ago

“Items always delivered in good time, items also always look exactly how they do on the website. Very good value in the sales too, will definitely use Cruise again before long.”

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Posted 4 years ago

“I worked in Derby and found the staff at cruise were perfect. Since then I regular shop online and will continue to. Cannot fault the range of clothing and the sales are phenomenal.. Reccomended highly”

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Posted 4 years ago

“Great shop , great options in sizes and usualy always has exactly what your looking for”

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Posted 4 years ago

“Excellent service guys. No complaints here.”

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Posted 4 years ago

“As of now I still haven’t received my purchase, the delivery service is poor using dpd, it says delivered but I got nothing and when reaching to dpd, they said it’s all reflected in the tracking status. Is this some sort of scam??”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews