CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly staff, not pretentious even though expensive store compared to other high end stores.”

Helpful Report

Posted 4 years ago

“Smooth purchase and everything about the sales/items where what I expected. Only issue i had was that I was told my items would be delivery on the tuesday (I got it off work) and they didnt arrive u til the wednesday.”

Helpful Report

Posted 4 years ago

“Impressed with my order. Only negative is delivery charges”

Helpful Report

Posted 4 years ago

“Prices are far far too over priced and it’s shocking that you still need to pay for delivery when it’s over £300”

Helpful Report

Posted 4 years ago

“correct price, fast shipment,a pleasure to deal with CRUISE!”

Helpful Report

Posted 4 years ago

“Great items, great prices, good delivery.”

Helpful Report

Posted 4 years ago

“Very fast shipping and good discount! Thank you, will order again :)”

Helpful Report

Posted 4 years ago

“Amazing site. Delivery was a lot quicker than expected, great prices and clothes were top quality”

Helpful Report

Posted 4 years ago

“One of the top places in Glasgow, the staff are so friendly, welcoming and helpful in each floor male and female section.”

Helpful Report

Posted 4 years ago

“Yous sent out wrong jacket ( £625 ) but charged me £1350 for the Jacket I was supposed to get, tried calling yous for 4 days to be put onto computer and told I was 2and in the que this did not change to 1st or even an answer! Each time I was over 50 mins waiting then the phone would cut off! 4 times this happened I emailed yous no reply! I've sent everything back and finally got someone on the phone yesterday named Dean it also cost me a further £17.70 to send this back to yous, it's the worst service I've ever received from an online shop I spend £2,357 with yous. To say I'm unhappy is an understatement.”

Helpful Report

Posted 4 years ago

“I’m a loyalty customer of your shop for years and would like to receive more VIP discount. So far only received 1 birthday discount code from last year.”

Helpful Report

Posted 4 years ago

“I bought a lot of products in your shop But at one point your shop refused to accept my card. I still want to buy the product in your shop Can you solve this problem for me?”

Helpful Report

Posted 4 years ago

“Packaging needs upgrading!”

Helpful Report

Posted 4 years ago

“ALL GOOD, sent out as promised and email confirmation was updated regularly”

Helpful Report

Posted 4 years ago

“The last 5 orders I have placed with use have been full of mistakes: - security tags left on jumper - wrong jacket, size and colour sent - wrong trainers sent and size - a damaged hat sent - faulty trainers sent”

Helpful Report

Posted 4 years ago

“Excellent service but a rip off retuning goods very very very expensive 27 pounds to return trainers shocking why store doesn’t take online returns”

Helpful Report

Posted 4 years ago

“I have bought Versace dresses from you in the past but unfortunately the fabric quality is poor in these dresses & I am returning them”

Helpful Report

Posted 4 years ago

“Not good customer service. Ridiculous that people are made to pay for their returns. Most companies don’t charge anymore so Cruise should reflect this. £6.99 standard postage is also very high”

Helpful Report

Posted 4 years ago

“Very good service”

Helpful Report

Posted 4 years ago

“Ordered online and was delivered within days of ordering - very efficient and always arrives well packaged and in excellent condition as you’d expect.”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews