CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and items”

Helpful Report

Posted 6 years ago

“Disappointed by the amount you charge for delivery £9.99 for delivery and £14.99 to return. It puts me pff ordering from you.”

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Posted 6 years ago

“It was fast in delivery and good packing.”

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Posted 6 years ago

“Good quality clothing. I got my order Within a couple of days very satisfied”

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Posted 6 years ago

“Great choice of clothing quick delivery and quick returns process.”

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Posted 6 years ago

“Very professionnal and fast shipping.Ok”

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Posted 6 years ago

“All was handled accordingly”

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Posted 6 years ago

“Brilliant product delivered very quickly. Cant fault anything. Cheers!”

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Posted 6 years ago

“Love my Micheal kors bag. Handy to take shopping. Just what I was looking for a bag with plenty of room.”

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Posted 6 years ago

“Quick delivery and a good price jacket in a sale. I had to return the item as the sizing was way out (not Cruise's fault). However, many online stores offer free returns and it cost me £8 to return. If in the future there are similarly priced items with different stores and one offers free returns, I'd go with the one offering free returns. Saying that, the replacement jacket was also sent out quickly.”

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Posted 6 years ago

“Order came on time”

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Posted 6 years ago

“For a luxury retailer not to have either free delivery or free returns was very disappointing. What was even more surprising was the fact that items bought in store can not be returned for a refund, only a credit note! I feel this is something that should be clearly written near checkout and not somewhere in fine print in company policy documents and should stated during purchase. Thirdly, items purchased online can not be returned in store either. Items on sale maybe high-end, customer service and convenience, not so much.”

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Posted 6 years ago

“Perfect. Delivered really quick and what I ordered”

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Posted 6 years ago

“I was very.happy with my Item..”

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Posted 6 years ago

“Could not believe my luck when i bought a stone island winter jacket for the price i did”

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Posted 6 years ago

“Once my returned item has been dealt with I can give a better review pleased with the quick delivery sent back an item on day I received my order on a next day signed delivery and have had no response on it yet apart from that very pleased with everything else”

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Posted 6 years ago

“got sent a cp fleece which didn’t have the goggle? all stuff should be checked before being sent will be hesitating to use again”

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Posted 6 years ago

“Great selection of designers , however the lack of an option of “Picking up in store” is very disappointing. The use of , what appears to be generic size charts is also frustrating, my last purchase , a Kenzo zipped gardigan, being a 44” chest the size chart would suggest the XXL was the idea size to order, on receipt it was far too big , not surprised when it measured in excess of 49”.”

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Posted 6 years ago

“Excellent service and delivery - amazing clothing - happy :)”

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Posted 6 years ago

“Well made clothes very happy with my buy. Will shop again soon as there’s a lot of Quality garments with great prices. Thanks again”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews