CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered stone island hoodie with big discount already and ordered ok a Sunday night with next day delivery and was expecting it to arrive on Tuesday but arrived the next day. Will definitely be shopping again”

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Posted 5 years ago

“Free delivery on orders over £100 would be greatly appreciated by your customers”

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Posted 5 years ago

“Love the choices, I always find a bargain in amongst everything. Staff always helpful, shop always clean!”

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Posted 5 years ago

“Excellent quality good value for money”

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Posted 5 years ago

“Fab shopping experience absolutely no issues from ordering to arriving to my door service & standers top notch highly recommended.⭐️”

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Posted 5 years ago

“Disappointed that a quality designer item came in a see through polythene unmarked bag, a Gucci bag would have been nice. This could have been needed as a present! Not very acceptable from a supposed to be designer shop.”

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Posted 5 years ago

“The service was wonderful but the garment unsuitable. I have returned it and as soon as I am reimbursed with up my review;)”

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Posted 5 years ago

“The goods was received on time and well packaged.”

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Posted 5 years ago

“Ordered after 5pm which is the deadline for next day delivery so I was expecting to get it 2 days after however it arrived the next day so was very pleased ! I do think if you’re spending a lot of money on a designer item it should come a bit more presentable than folded in a plastic bag. Opened the bag and the jumper looked perfect, then I noticed the security tag still in!!! I needed this item to wear at the weekend hence why I used next day delivery so had no time to be sending it back to get it removed, thankfully my dad did it but this should never happen!!”

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Posted 5 years ago

“Awesome as always thanks for the birthday voucher”

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Posted 5 years ago

“Always delivers on time .”

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Posted 5 years ago

“I had to call them to sort out a problem that I had ... they were extremely helpful.. also my item was delivered the next day!! Fantastic customer service and I will definitely buy from them again”

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Posted 5 years ago

“Great service from a great store , very pleased with the shoes for my wife at a nice price also”

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Posted 5 years ago

“Good product choice and service. Free delivery on spend of £100.00 or more would be good incentive as other sites do.”

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Posted 5 years ago

“Very good prompt service.”

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Posted 5 years ago

“Good experience happy with purchase”

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Posted 5 years ago

“great service item sizing very accurate on how the fit is, they uven gave me 20% discount on my birthday saving me 160 pounds on my order”

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Posted 5 years ago

“Both items not the colour I ordered - only ordered online as the colours showed as available- would have bought in my local stockists and get 10% off if I'd known”

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Posted 5 years ago

“Not great! Ordered paid next day delivery got it a week later! Terrible service won’t be using again and I urge others not either ... rated 1 would be less if the option was there!!!”

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Posted 5 years ago

“Had ordered a hoddie that cost a lot payed 6.99 for postage to then receive the wrong hoddie 7 days later”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews