CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really liked the shirt however I paid £7 for delivery and £32 for the T-shirt and it came with a mark on it”

Helpful Report

Posted 5 years ago

“I spent £315 on a tshirt. The packaging was awful, as it came in a flimsy plastic bag. Honestly, I expected more. Whether you expect it or not, my advice is just to make the packaging a bit nicer.”

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Posted 5 years ago

“Purchases over £50 should be free delivery !!”

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Posted 5 years ago

“I need more discount because I purchased over 10k in one year time”

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Posted 5 years ago

“Delivery is much slower than used to be, also bad having to pay for delivery & returns, I’ll just go elsewhere in future.”

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Posted 5 years ago

“Clothes are the best quality some of the prices for items are quite expensive should have a sale every season give us the consumer the chance to wear top quality items at a reasonable price 🙂”

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Posted 5 years ago

“Cancel my order saying it not in stock was in stock when a paid for the goods will never shop with this company bad company will be writing to mike Ashley 😡”

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Posted 5 years ago

“Mental good”

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Posted 5 years ago

“Although all my previous transactions with cruise have been great, I was left disappointed when I found out that 3 of the 4 items I ordered were out of stock. I understand that it must be hard to keep an accurate track of stock but it took longer than I would have liked to be informed that the items were out of stock”

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Posted 5 years ago

“Items ordered Monday arrived Wednesday morning, very happy with purchases”

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Posted 5 years ago

“Ordered 8 days ago. Paid £7 for delivery. As per the website my order still needs collected by the he courier. Absolutely appalling service”

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Posted 5 years ago

“The order dispatch and delivery time on all my orders have been amazingly quick. I was so impressed as I’ve heard a few people raise this as an issue but for me 10/10.”

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Posted 5 years ago

“After reading some poor reviews of CRUISE it was with some trepidation that I placed an order online for some Jimmy Choo shoes and bag for my wife, for her upcoming birthday. I was therefore pleasantly surprised when the whole transaction and delivery process went smoothly and my wife is now one happy lady - well done CRUISE.”

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Posted 5 years ago

“Still haven’t received order no updates!”

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Posted 5 years ago

“Good service but cost of postage and packing excessive, particularly when any returns have to be paid for”

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Posted 5 years ago

“My rate 3 because my order was 4 for day with status processing and don't have any comment why is it... And fainaly I got my order with out BBC joggers... They was canceled with out any comments.”

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Posted 5 years ago

“An excellent customer service syetem working !”

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Posted 5 years ago

“Fantastic”

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Posted 5 years ago

“Delivery charge is shocking considering youre paying like £100 for a tshirt”

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Posted 5 years ago

“Very happy, products as described and at a great price. Will definitely be back to shop for more.”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews