CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived very quickly as always”

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Posted 6 years ago

“this is a great company and you are spoilt for choice”

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Posted 6 years ago

“Excellent service from choice of selection to delivery,10/10,highly recommended”

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Posted 6 years ago

“Went to shop in Glasgow a complete waste of time Nothing in stock that I requested And as for the shop assistants a total not interested too busy talking to each other When I asked for what I needed a shrug of the shoulders and told that they didn’t have any No offer to check where I could go to get it I came home and went online and got everything I needed delivered to my point of contact Online service excellent Shop service needs looking at especially when businesses are struggling for customers”

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Posted 6 years ago

“Fantastic!!”

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Posted 6 years ago

“Great website and fast delivery”

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Posted 6 years ago

“Amazing service. But delivery prices are very high, £6.99 for standard and £9.99 for next day😳😳”

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Posted 6 years ago

“Everything turned up the next day even at busy Xmas time so I'm more than happy so thank you”

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Posted 6 years ago

“Excellent service 👍”

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Posted 6 years ago

“Love my jumper delivery was fast even at Christmas time”

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Posted 6 years ago

“Damaged goods. Got this for a Christmas present for someone and was embarrassed Disappointed”

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Posted 6 years ago

“I am disappointed as I Ordered my products from Cruisefashion and when received it was Van Milder Bag etc with it. (the one warehouse distributing all goods) I questioned this to realise that all stores are owned by same person. This is fair enough but what I am REALLY ANNOYED AT is that I paid £50 for an item when on the box it had £35 on it. What this means is that all same stock are priced differently depending on where you purchase but all distributed from same place. I received an email reply … "Please be advised that the product was on our website at the correct asking price which you agreed to pay when you placed the order. " Put me off as we all know that these are items are expensive and to be fair not any better material than any other products so I will not order from these stores again. BE WARNED ON PRICE.”

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Posted 6 years ago

“You always get a great deal in the Cruise outlet I’m delighted with all my purchases.”

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Posted 6 years ago

“The jeans that I have received are different from the ones that I ordered in the picture. I have tried phoning customer services and every time I get put in a queue and after half an hour I am still the same number in the queue. Therefore the issue has still not been resolved!!!”

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Posted 6 years ago

“Precise in delivery”

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Posted 6 years ago

“Perfect items and very fast delivery”

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Posted 6 years ago

“Ordered Valentino’s paid for them then got email stating out of stock however suddenly my size reappears on site I called them with them stating item is def out of stock and site has been updated clearly not and they emailed PayPal to release my funds which hasn’t been done I’m staying clear of shopping online here if item is out of stock then stop re advertising it as in stock”

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Posted 6 years ago

“Excellent”

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Posted 6 years ago

“fast delivery and a sweet and easy transaction one very happy customer thanks again”

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Posted 6 years ago

“Very Happy with the item and delivery was excellent.”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews