CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery. Great service. Will shop again.”

Helpful Report

Posted 5 years ago

“After ordering a top and paying £7 for delivery, the top took 7 days to arrive and when it did it looked like it had been worn. It was dirty and bits of stuff all over it. I complained and received delivery charge back but complained further due to the top being 2nd hand. they told me I would receive an order refund, so i washed the top and wore it. 2 weeks later asked where my refund was and I was told i was not getting one. I sent several emails and asked for the compliant to be escalated and they would not pass my complaint on to a manger. DO NOT BUY ANYTHING FROM THESE RIP OFF MERCHANTS charging £125 and selling second hand goods.”

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Posted 5 years ago

“Love the stock but think the post and packaging is bit steep”

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Posted 5 years ago

“good service and pleased with delivery”

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Posted 5 years ago

“Bought a shirt for my son he loves cruise clothing”

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Posted 5 years ago

“Return policy is absolutely awful.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“The packaging I received the garment in was poor. I ordered a Blazer and normally something like this comes in a cardboard box but this was delivered in a plastic parcel bag with no other protective paper around the item. Although the item wasn’t damaged it could easily have been. Poor standard but delivered within the time frame.”

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Posted 5 years ago

“Not good having to pay for postage then also responsible for delivery charge to return parcel. takes long for refund to be processed.”

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Posted 5 years ago

“Ordered 2 items so I thought I didn’t mind paying post , only to discover they didn’t have one in stock,I replied to the email saying I would not have ordered one item to pay delivery ,I got no reply customer service poor”

Helpful Report

Posted 5 years ago

“5.99 for delivery that takes 3 days ..terrible ..Paid for a Ralph Lauren shirt which they have sent and is dirty .on the label it is marked as dirty item so why on earth would you distribute this to a customer . Very disappointed with Cruise”

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Posted 5 years ago

“Great clothing and great service. Postage is a bit steep considering the amount spent!!”

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Posted 5 years ago

“I made an order before one month and I wrote a lot of emails asking about it I did not receive it yet and no body answer it will be the last time shopping with cruise”

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Posted 5 years ago

“Fast delivery, great shorts!”

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Posted 5 years ago

“Received parcel late”

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Posted 5 years ago

“Fast delivery”

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Posted 5 years ago

“Received my online order through the post which was presents for my wife’s birthday. She was pleased with them and went to try on the jeans only to discover the security tag was still on the them! Very poor!”

Helpful Report

Posted 5 years ago

“Dear Team， Thanks for your invitation to have feedbacks（maybe review） Now，I am a student from the University of Sheffield，and I worked for amazon.cn as a seller parter support (Site：CTU 11，China）last year. I appreciate that Cruise gives me a brilliant shopping experience，and as a result，I have given up to shop from amazon.co.uk. There are several main ideas which i want to suggest for Cruise. Firstly，the tracking system of Cruise is Imperfect ,which means I can not track my passage Whenever i want to. Secondly,as a Consumer ，I can not find a way to contact with Cruise （i do Not know if Cruise has a call center like amazon which you can contact by chat,email or phone call) Finally,I would like to say that"the product details of cruise are bad enough and it should improve." You can compare to EBC System of amazon or below Apps:Taobao and Jingdong which are the two biggest shopping markets of China. I really hope that CRUISE will improve these performances in the APP. PS: I would like to share more advice from a view of customers or Operators . by the way,may I have a discount code ?(I really want to buy a shoes of Alexander Macqueen) hhh Best regards， Hommer Liang（TIANJIAO LIANG）”

Helpful Report

Posted 5 years ago

“Has a nightmare to start with BUT the customer service sorted it out swiftly 🤗 Thank you”

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Posted 5 years ago

“Returns policy is a disgrace 14 days till processing and another 14 for a refund or replacement what do you do cancel the wedding or buy from elsewhere ?”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews