CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a size 7 sliders for a christmas present and a size 6 was sent.. The gift was spoilt. Showing only size 7 left online i thought my luck was in but when the gift was unwrapped and tried on for size it was me who looked a right nob head. Unacceptable”

Helpful Report

Posted 4 years ago

“Item was ordered nearly 2 weeks before Christmas as Christmas present. Still hasn’t arrived as it took nearly 2 weeks to dispatch. Very poor service.”

Helpful Report

Posted 4 years ago

“After a problem with shipping, the customer service was very good in communication and problem solving. I'm very satisfied with my product.”

Helpful Report

Posted 4 years ago

“When my Gucci blouse arrived I expected a beautifully wrapped parcel. I’d hoped for the top to be tissue wrapped in a box, but felt extremely disappointed when it arrived screwed up in a clear zip & seal bag, with a plain plastic bag outer bag. At £500 I would expect a higher standard of service and presentation, as for example, Selfridges would provide.”

Helpful Report

Posted 4 years ago

“Bought a top online, tried it on, took the tags off, went to button it up and realised there was a button missing.”

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Posted 4 years ago

“Nice website easy to to find what your looking for. when dispatched carrier keeps you well informed and it was a quick delivery”

Helpful Report

Posted 4 years ago

“Paid for next day delivery £9.99 on a pair of trainers £340. They did not turn up till 3 days later missing the 2 occasions I wanted them for, when emailing cruise team nobody had the common decency to reply to my mail. Item purchased spot on delivery and customer service leaves something to be desired.”

Helpful Report

Posted 4 years ago

“Charged over £100 no product sent paid for next day delivery and 4 days later it’s still in warehouse Called to speak to customer service who hung up on me 8 days later still waiting on a refund Shambles of a company”

Helpful Report

Posted 4 years ago

“Great customer service. I had paid for next day delivery, but Unfortunately it was not delivered in the timescale probably due to Christmas. Cruise refunded me my postage, which was great!”

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Posted 4 years ago

“Lucky to get a star at this point. I have emailed several time’s & had no reply. Been in a queue on the phone for 30 minutes. Ordered on the 17th for a next day delivery & it’s the 24th and still hasn’t arrived”

Helpful Report

Posted 4 years ago

“Product came after its intended delivery day. I expected a bit higher quality packaging/wrapping considering price of item”

Helpful Report

Posted 4 years ago

“Took my money for an item that never arrived ,still waiting for it back ,spent nearly 2 hours on hold waiting to speak to someone who told me a replacement would be sent next day delivery, 30 minutes later I received an email to say the item was out of stock.”

Helpful Report

Posted 4 years ago

“Like cruise and the designer labels they sell. But last visit I Was overcharged for an item completely different price rang up it wasn’t till walked out and thought for a minute that was to much I went back and it was the salesperson mistake she rectified it and put the overcharged amount to my card but was told I’d have to wait a few days to see it. Ridiculous that you can overcharged and take my money out of bank in a sec bit I have to wait days to get it back”

Helpful Report

Posted 4 years ago

“Firstly ordered something from here and paid £10 for next day delivery. It didn't come next day and they sent me the wrong product. On top of this I had to pay £10 to send back my order. Awful service. Customer service responds within days. Would never order from them again.”

Helpful Report

Posted 4 years ago

“Sent the wrong colour Moschino track suit bottoms terrible service right before Christmas to complete disgrace”

Helpful Report

Posted 4 years ago

“Ordered a present for Christmas a week and a half ago, still not here.”

Helpful Report

Posted 4 years ago

“Disappointing that you have to pay for delivery and returns when usually spending significant money. Most online retailers offer free delivery and returns.”

Helpful Report

Posted 4 years ago

“Great service , ordered online and my order was delivered the next day. Thank you”

Helpful Report

Posted 4 years ago

“Ordered an Alexander McQueen t shirt and had to exchange it as it was too big. Didn’t have a medium so I have been refunded which is good. However £6.99 for standard delivery and £9.99 for next day is a bit steep and I also had to pay postage for the return which is not what I would have expected”

Helpful Report

Posted 4 years ago

“My son purchased several moncler items in store the staff use high pressure sales tactics and one item a moncler hooded sweatshirt which cost him 575 is only 380 pounds on matchesfashion.com and on the cruise website the exact same item in grey is only 390 so I dont understand why my son was charged 575 for the same item in a different colour”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews