CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No issues whatsoever with the offer/website/sale. Although I bought these on 19 December, I was told they would be delivered on 20, then 21, then 22 and eventually 24th December. It’s now the 27th December. I realise it’s a busy time of year for all concerned but 8 days for delivery of one item is poor service. Cheers Liam”

Helpful Report

Posted 6 years ago

“Ordered a pair of Alex Mcqueens and they arrived on time .... great service at a very important time”

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Posted 6 years ago

“Cruise products, designers and prices (during sales anyway) are amongst the most attractive. One huge let down though is this £6.99 p&p Mike Ashley tax, none of the other major retailers have it especially if sending over a defined amount but that is that scumbag Ashley's trademark, ripping the arse out of the consumer and he moans about the suffering on the high street! He owns most of it, took House of Fraser creditors to the cleaners in a move that if legal is barely so. Every promotion has a stupid catch or excluded brands so even if you find one worthwhile that tosspot's P&P swallows up any discount. If the high street does collapse i hope he is underneath it all, another Phillip Green.”

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Posted 6 years ago

“Very fast delivery. Good service”

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Posted 6 years ago

“Very pleased with my purchase. Easy and speedy delivery with no fuss.”

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Posted 6 years ago

“QUALITY”

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Posted 6 years ago

“great service”

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Posted 6 years ago

“Fantastic shopping experience, item arrived when expected. Kept updated on order from start to finish, my item arrived in perfect condition and well packaged. Very very happy with my order, would definitely order again!!”

Helpful Report

Posted 6 years ago

“Would not rush back to shop with cruise... no cash refund?? Exchange or gift note only?? Never had the size I needed in-store after finding the trainers I bought as I gift where too big.. was told I could not get a refund... to then be given a credit note to order online THEN have to pay another £6.99 for delivery! Very disappointing considering higher end shops I.e HARVEY NICHOLS & LOUIS VUITTON offer a 14 day refund... very disappointed and don't think I'd shop again..”

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Posted 6 years ago

“i need the tax free table”

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Posted 6 years ago

“Fast delivery and nicely packaged Will definitely use them again”

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Posted 6 years ago

“Excellent comms and fast delivery.”

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Posted 6 years ago

“Fab service, amazing products!! I bought two pairs of jeans for my boys and I received them in good time without any problems being so close to Xmas! Always a pleasure shopping at Cruise!”

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Posted 6 years ago

“Was disappointed due to the fact I paid for next day delivery and did not receive my order till 2 days later.”

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Posted 6 years ago

“Easy ordering. Quick delivery. Easy collection from nominated pick up point.”

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Posted 6 years ago

“Fast and easy ordering. Delivery was efficient, changing the delivery point was easy. Plenty of updates from the delivery company indicating parcel was ready for collection. Great service throughout, would recommend”

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Posted 6 years ago

“Brilliant service, quick & easy. Was delivered on time”

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Posted 6 years ago

“Easy to use kept me informed of how my order was proceeding”

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Posted 6 years ago

“Havnt received my order yet :(”

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Posted 6 years ago

“Excellent delivery 1 st class returns no problem highly recommend shopping here .”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews