CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a palm angels T-shirt as a gift and was very disappointed to find the item was missing the fashion security tag which is a big statement piece to the T-shirt! It took a week for the customer service representative to to find an outcome as the communication was so poor. The AGREED outcome was to exchange the T-shirt which I was assured it was in stock. 3 days later I received an email to say my refund is being processed. Refund? I emailed the representative who had been dealing with my issue and to this day I have had no response. Disappointed is not the word. First time ordering from this company and I will certainly not be ordering again. My birthday gift became a shambles. Thanks cruise fashion .”

Helpful Report

Posted 5 years ago

“Order confined 17/8 Order processed 20/8 Deliver 21/8?????? Awaiting collection 22/8 Order collected 23/8 Finally got delivered 28/8 missing my sons birthay 26/8 Not happy at all”

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Posted 5 years ago

“After ordering 4 items next day delivery, I was emailed through the night to tell me one item would be cancelled due to stock issues. Understandable, but when the delivery came it only had part of the order in it, and I had to wait another day or two for the other item. Again this would be understandable but not after spending £9.99 on next day delivery.”

Helpful Report

Posted 5 years ago

“Ordered a cap priced £145 online was charged £145 ... came with sticker on label marked £116. Bought a long sleeved off white top, arrived with massive hole where tags used to be (that had been clearly ripped off by someone who then returned and you resold, tags where loose in the bag). I returned in store.”

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Posted 5 years ago

“Excellent service A++++”

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Posted 5 years ago

“Product was good but paid for next day delivery and it turned up 5 days later. Not impressed”

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Posted 5 years ago

“Excellent good value and.came on time defo use cruise again”

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Posted 5 years ago

“Missing item from order Ordered set of boxers they didn’t come sealed cardboard was ripped”

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Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

“Awesome branded good”

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Posted 5 years ago

“Bonjour, Je suis très contente de mon achat. Cordialement.”

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Posted 5 years ago

“Fast and efficient! I also approve of Cruise packaging - no box to dispose of!”

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Posted 5 years ago

“This shop is a god send for my teenage sons and my place to go at Christmas for my sons designer clothing only negative is the £6.95 postage and no free returns other than that they’ve served me well with 3 fussy teenagers”

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Posted 5 years ago

“i love your website , its one of my very fav , but the unternational deliveries takes for ever and the shipping deliveries are costy too”

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Posted 5 years ago

“I've looked at the same trainers I've purchased from here elsewhere and they all have a different sole on them which makes me think they are counterfeit”

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Posted 5 years ago

“My historic experiences with Cruise has been flawless. However, a recent delivery arrived with only half the items were not received. A Customer Service ticket (CAS-4636906-Z3X1P8) has been processed.”

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Posted 5 years ago

“Online shopping simple and can find items that the shop doesnt have , order always comes quick and also deliver over the weekend.”

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Posted 5 years ago

“The cost and time it takes for delivery is ridiculous”

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Posted 5 years ago

“Great selection of clothes, price is competitive too.”

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Posted 5 years ago

“Item i orderd which i paid nxt day delivery once i explained the situation to one of the girls they gave me the £9.99 refund for my item being deliverd late so thapnn you cruise and your team for being so helpfull Catherine hutchison”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews