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CRUISE Reviews

3.9 Rating 11,531 Reviews
70 %
of reviewers recommend CRUISE
3.9
Based on 11,531 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read CRUISE Reviews
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Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 20th March 2024
Paniz
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
47
Anonymous
Anonymous  // 01/01/2019
Not happy with the packaging bought from both cruise & flannels last year for Xmas but this year came in plastic bag!!? Not appropriate when buying from designer store!!
Helpful Report
Posted 5 years ago
Super efficient service
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Posted 5 years ago
Quality over the net service , I got my order the next day and I had ordered the wrong size , on returning my order the correct size was sent to me and that too arrived the next day . All good.
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Posted 5 years ago
Cruise? Very expedient. Item purchased, delivered next day. The item purchased was at an unbelievable discount. Almost £40 saved on Original price. Will certainly use again. Highly recommended.
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Posted 5 years ago
I thought the delivery time was very slow compared to other stores I have bought from recently
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Posted 5 years ago
Very good service
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Posted 5 years ago
I paid for next day on Thursday and the parcel turn up on Monday wouldn't pay 9.99 it doesn't turn up on time.
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Posted 5 years ago
Easy as 1, 2, 3. Could not recommend more highly. Thank you
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Posted 5 years ago
Quality...
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Posted 5 years ago
Fast delivery, and very good communication with cruse. The best shop
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Posted 5 years ago
After paying the £9.99 for next day delivery my purchase arrived a week later. After many emails to the sales department I was informed the purchase was on it's way and the charge for next day delivery would be payed into my account. 2 week later this has not happened.
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Posted 5 years ago
easy too order stuff arrived when they said it would all round faultless
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Posted 5 years ago
Excellent service, fast and kept updated on order.
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Posted 5 years ago
Great quality and delivered in quick time .
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Posted 5 years ago
I am unhappy with the service I received from cruise, my partner has a collection of shoes, and I'd bought him a pair of Dolce and Gabbana to add to his collection. He has a display in his room where he positions all the shoes in their boxes, it's actually became a sort of feature wall. After receiving the shoes immediately after taking them out of their packaging I noticed a stain as if coffee had been dropped on them. I'm unsure if this occurred at the depot or if they had been tried on by a prior customer, but am extremely unhappy about this. You expect a certain standard when ordering from yourself, and as a frequent customer I feel let down.
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Posted 5 years ago
I find ordering from Cruise an exceptionally easy and stress free procedure. Your returns policy is excellent. The quality of the products I have chosen have always matched my expectations , and I certainly would not hesitate in recommending your online store.
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Posted 5 years ago
Brilliant every time!
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Posted 5 years ago
Purchased a luxury branded product as a gift and it was delivered in a crushed, dusty box. Could not return due to time frame for gift but will not be purchasing again.
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Posted 5 years ago
Excellent reliable service & choice
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Posted 5 years ago
Great price on a pair of trainers. Quick delivery and as expected. Would recommend
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Posted 5 years ago
CRUISE is rated 3.9 based on 11,531 reviews