CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The clothes are great and service but when I spend so much money I think u should get free delivery it’s a joke 6.99 for your clothes”

Helpful Report

Posted 6 years ago

“Excellent service, only place I could find the trainers I wanted, in the correct size, the delivery was quick and hassle free!”

Helpful Report

Posted 6 years ago

“Great range, some great discounts. Website can be very frustrating at times, especially when you put on filters and go in and out if viewing items, it very often resets itself automatically...grrrrr!!”

Helpful Report

Posted 6 years ago

“Very pleased with items& fast delivery”

Helpful Report

Posted 6 years ago

“Presentation is key , I found that my clothes could have been better presented , I spent 7 pounds on delivery which didn't please me , but all round good website and clothes to choose from”

Helpful Report

Posted 6 years ago

“👍”

Helpful Report

Posted 6 years ago

“Excellent service. Def recommend”

Helpful Report

Posted 6 years ago

“Smooth transaction, shoes arrived quickly from date of ordering.”

Helpful Report

Posted 6 years ago

“The delivery of items is always seamless and very quick, however the company should consider for certain purchases (over £500) free delivery and returns. As it is often difficult to estimate sizes online.”

Helpful Report

Posted 6 years ago

“Great shop Very efficient.”

Helpful Report

Posted 6 years ago

“Love shopping on line with Cruise great bargains very very quick delivery & returns are also repaid within days. I shop Cruise with complete confidence It`s always the first place I look when shopping online”

Helpful Report

Posted 6 years ago

“Alles super gelaufen. Tolle Ware, toller Preis und super schnell. Ich kann es empfehlen.”

Helpful Report

Posted 6 years ago

“Brilliant for dilivery”

Helpful Report

Posted 6 years ago

“Think the price of postage is ridiculous”

Helpful Report

Posted 6 years ago

“Not impressed at all, wanted an exchange for a smaller size, wig out any contact cruise just refunded my money back because my size wasn’t available discusting and ya I got to pay to return is a joke”

Helpful Report

Posted 6 years ago

“Ordered a 44(xs) and received a 40. Emailed customer service with a picture of label on garment and attached label. They were extremely unhelpful. Will never use again. Would definitely not recommend.”

Helpful Report

Posted 6 years ago

“All you team are lier and the worst customer service I ever known”

Helpful Report

Posted 6 years ago

“I’ve ordered from Cruise many times and they have always been first class. Whether it be delivery or returning items, they’re always extremely prompt. Would highly recommend.”

Helpful Report

Posted 6 years ago

“I ordered 2 pairs of training shoes which the web site permitted me to do however 2 days later I received an email to say that one of the selections I had made was out of stock. If they were out of stock the system should not have permitted me to order them.”

Helpful Report

Posted 6 years ago

“Hi I’ve been a long term customer of cruise and spent thousands of pounds and the one thing I think could improve is the delivery charge it’s unreal the cost or delivery and you get no rewards for being a loyal customer either.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews