CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every year I shop over £1000 on clothes for my 2 boys from your store. This year I bought 2 jumpers to the price of £527 to be told I won’t receive the voucher I’ve had no problem with on the same clothing line every year. Honestly will not ever be returning to your store as can buy elsewhere the same range. Was a great deal every year to have a voucher for one of the kids to choose own gift. Rather spend money in other store from now on.”

Helpful Report

Posted 5 years ago

“very good quality product delivered quickly”

Helpful Report

Posted 5 years ago

“I didn’t get my voucher.”

Helpful Report

Posted 5 years ago

“Although the jumper was fine and as described I found the packaging to be well below that expected for the amount of money the jumper cost. £191 including above average postage costs it was delivered in a plastic bag which looked as though it was reused. As I stated the jumper was in perfect condition but I would be reluctant to use your online service in future.”

Helpful Report

Posted 5 years ago

“Box was bashed to bits was also so dusty aswell which I find unusual, useally just shop in store but to spend 690 on heels n be delivered like that as there a Xmas present was a bit disappointed tbh as I shop in store a lot”

Helpful Report

Posted 5 years ago

“Ordered a few items had to return due to sizing returned and appalled that we had to pay £20 postage will no longer be using cruise for further purchases I am also still waiting on the £100 voucher I qualified for I have tried to contact customer service but no response outraged at this service aswell”

Helpful Report

Posted 5 years ago

“I bought my order on the Black Friday event but haven’t had my voucher thorough for spending over £500.”

Helpful Report

Posted 5 years ago

“Good review, however we still haven't recieved our voucher 2 weeks on after spending over £500”

Helpful Report

Posted 5 years ago

“I would like to write a review but my parcel has not arrived yet!”

Helpful Report

Posted 5 years ago

“Disappointed with refund policy, also packing of products arrives dirty or broken. Delivery service is nothing like buying directly from brands”

Helpful Report

Posted 5 years ago

“Terrible, got an email saying I qualified for the £100 gift voucher in the Black Friday deal then an email saying I didn’t qualify”

Helpful Report

Posted 5 years ago

“It’s a shame that you spend over £250 pounds and you feel the need to charge postage and packing!!!”

Helpful Report

Posted 5 years ago

“Paid £6:99 for next day delivery got it 6 days later”

Helpful Report

Posted 5 years ago

“Ordered Gucci trainers didn’t fit so returned and got another pair sent out all within a week turnaround! Superb service 👍🏼”

Helpful Report

Posted 5 years ago

“Use Cruise all year round and I made a purchase over £500 and still waiting on my voucher for £100 , I have other thing worth over £600 in my basket and wanted to use the voucher! I have sent a email to customer services on Friday and still waiting for a response! The voucher was meant to be with my at noon on Friday .”

Helpful Report

Posted 5 years ago

“Loved the product however disappointed by the fact I never received a presentation bag within the delivery as it was bought as a christmas gift”

Helpful Report

Posted 5 years ago

“co deliver free on orders over £80”

Helpful Report

Posted 5 years ago

“Couldn’t fault anything to do with my purchase. Well packaged and quick. I’ll be back soon. 👍🏻”

Helpful Report

Posted 5 years ago

“I ordered a Gucci jumper and the condition it was sent to me was absolutely disgusting! -No labels on the garment -Garment looked used - Mark on the garment - Still no refund received YET”

Helpful Report

Posted 5 years ago

“Still waiting on it to arrive! Been delayed twice and still no update?”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,532 reviews