CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good quality product delivered quickly”

Helpful Report

Posted 4 years ago

“I didn’t get my voucher.”

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Posted 4 years ago

“Although the jumper was fine and as described I found the packaging to be well below that expected for the amount of money the jumper cost. £191 including above average postage costs it was delivered in a plastic bag which looked as though it was reused. As I stated the jumper was in perfect condition but I would be reluctant to use your online service in future.”

Helpful Report

Posted 4 years ago

“Box was bashed to bits was also so dusty aswell which I find unusual, useally just shop in store but to spend 690 on heels n be delivered like that as there a Xmas present was a bit disappointed tbh as I shop in store a lot”

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Posted 4 years ago

“Ordered a few items had to return due to sizing returned and appalled that we had to pay £20 postage will no longer be using cruise for further purchases I am also still waiting on the £100 voucher I qualified for I have tried to contact customer service but no response outraged at this service aswell”

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Posted 4 years ago

“I bought my order on the Black Friday event but haven’t had my voucher thorough for spending over £500.”

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Posted 4 years ago

“Good review, however we still haven't recieved our voucher 2 weeks on after spending over £500”

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Posted 4 years ago

“I would like to write a review but my parcel has not arrived yet!”

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Posted 4 years ago

“Disappointed with refund policy, also packing of products arrives dirty or broken. Delivery service is nothing like buying directly from brands”

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Posted 4 years ago

“Terrible, got an email saying I qualified for the £100 gift voucher in the Black Friday deal then an email saying I didn’t qualify”

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Posted 4 years ago

“It’s a shame that you spend over £250 pounds and you feel the need to charge postage and packing!!!”

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Posted 4 years ago

“Paid £6:99 for next day delivery got it 6 days later”

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Posted 4 years ago

“Ordered Gucci trainers didn’t fit so returned and got another pair sent out all within a week turnaround! Superb service 👍🏼”

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Posted 4 years ago

“Use Cruise all year round and I made a purchase over £500 and still waiting on my voucher for £100 , I have other thing worth over £600 in my basket and wanted to use the voucher! I have sent a email to customer services on Friday and still waiting for a response! The voucher was meant to be with my at noon on Friday .”

Helpful Report

Posted 4 years ago

“Loved the product however disappointed by the fact I never received a presentation bag within the delivery as it was bought as a christmas gift”

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Posted 4 years ago

“co deliver free on orders over £80”

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Posted 4 years ago

“Couldn’t fault anything to do with my purchase. Well packaged and quick. I’ll be back soon. 👍🏻”

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Posted 4 years ago

“I ordered a Gucci jumper and the condition it was sent to me was absolutely disgusting! -No labels on the garment -Garment looked used - Mark on the garment - Still no refund received YET”

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Posted 4 years ago

“Still waiting on it to arrive! Been delayed twice and still no update?”

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Posted 4 years ago

“Purchased on line, returned and refunded with no issues, all within 5 days, excellent service”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews