CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very helpful”

Helpful Report

Posted 4 years ago

“Quicker refund would be appreciated as once ordered monies are taken instantly, when you have to return items refund is certainly not as quick”

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Posted 4 years ago

“Great service! I had an issue with a missing product but Laura at Cruise customer service sorted the replacement very quickly. Thank you Laura and Cruise”

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Posted 4 years ago

“Orderd some shorts and arrived really quick evan in this situation were in now impressed”

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Posted 4 years ago

“Very easy site to use, service and delivery excelllent.”

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Posted 4 years ago

“Great wedsite x”

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Posted 4 years ago

“£9.99 paid for shipping. 3 trainer boxes sent in a plastic bag. 3 trainer boxes crushed, ripped and punctured. Sent message to CS been over a week and no reply other than automated response of accepted contact from me. Never again!! Avoid this place!!”

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Posted 4 years ago

“So content with my last purchase from Cruise Fashion.It came very quickly .”

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Posted 4 years ago

“Order a few designer bits and bobs for my nephews birthday,2 year old , 20 percent off at checkout which was a bonus , delivered rapid even during lock down , happy days”

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Posted 4 years ago

“Great product , very good price and very quick delivery will definitely buy from cruise fashion again.”

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Posted 4 years ago

“Great service, fast delivery even in the current climate.”

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Posted 4 years ago

“Cancelled an order an hour after placing , ordered again this time proper colour, apparently too late to cancel !!! Then charged for return asked for a postage refund was told No”

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Posted 4 years ago

“Very happy to deal with you.fast delivery”

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Posted 4 years ago

“Only thing I will fault is I payed for next day delivery that I should have got on Tuesday but never got till the Wednesday that I was disappointed about as it was for my sones 21st birthday on the 5 of may do yes was a bit annoyed that my done didn’t have his gifts to open the day of his birthday .”

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Posted 4 years ago

“Very happy. Bit dubious about ordering at first as I've never heard of the company before and the trainers were much cheaper than other online stores. Arrived next day well packaged and even the shoe boxes came in a nylon branded zip bag. Would recommend to anyone.”

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Posted 4 years ago

“Great service all as explained in their email. Delivery time etc all good. And the shoes I bought were even better than the website pictures 👌👌👌👌”

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Posted 4 years ago

“Great item but overpriced postage at £6.99! Shocking!”

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Posted 4 years ago

“The only problem I have when silk blouses arrive they are very badly wrinkled because the way they are parcelled up I understand it’s hard to stop this happening”

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Posted 4 years ago

“Trainers were exactly as described and show on website. The ordering process was like child’s play from start to finish. The extra 20% off was a welcome bonus considering the current economic situation.”

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Posted 4 years ago

“Very good on all fronts”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews