CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with 2 of the 4 items and the Quality and Assurance process. Items turned up loose packed with dirty make up marks and labels missing. Trainer box was bashed and badly damaged although shoes inside were ok. Not what I expect from a company of Cruises stature. Overall impression was if I didn’t know any better this had all the hallmarks of a scam. Just did not feel like the quality that Cruise(Flannels.com) would have you believe they provide. Sorry but can only review how I see it and this was poor!!!”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“I would write a decent review on past service but this time has been not great!had my parcel delivered to a pick up point and cause the ship was closed parcel was returned to cruise.so I’m still waiting on my delivery with very little feed back apart from them answering my emails.”

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Posted 5 years ago

“Absolute shambles! Rudest customer service advisor I have ever dealt with! Will never shop here again and will let everyone know my experience”

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Posted 5 years ago

“Ordered a jacket that early April that was ment to be dispatched 1 may then received an email saying order cancelled as out of stock disappointed as had night out and had no time to get another one”

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Posted 5 years ago

“Very good service thanks”

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Posted 5 years ago

“Super fast delivery great price on playsuit”

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Posted 5 years ago

“Paid 9.99 for next day delivery, said I wouldn't be in and to leave with a neighbour, parcel arrived 5 days later... No sign of refund either”

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Posted 5 years ago

“Very efficient service”

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Posted 5 years ago

“Best shop there is!! Best service there is online and store in Aberdeen.”

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Posted 5 years ago

“My order was delayed by over a week because of an item that they were waiting for. I then received my order ten days after I placed it to be told it was out I stock. I was annoyed as it was a gift and I paid £6.99 postage”

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Posted 5 years ago

“Ordered from Holland received within a week My order!”

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Posted 5 years ago

“Very good, quick and easy”

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Posted 5 years ago

“I've shopped in cruise for the last few yrs and never had a problem with the online shopping.”

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Posted 5 years ago

“Excellent as always, from ordering to receiving i have never once had an issue.”

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Posted 5 years ago

“Quick delivery lovely & delighted with sandals very comfortable”

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Posted 5 years ago

“Excellent quality clothing, delivered very quickly.”

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Posted 5 years ago

“Very good and punctual”

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Posted 5 years ago

“Sent my order with security tag on so I couldn’t wear it for when I needed it. Have to send it back at my own cost. Terrible service no customer values.”

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Posted 5 years ago

“I genuinely think that charging people delivery fees for items that are over £200 is disgraceful. If they are willing to spend that amount of money they shouldn’t be charged a delivery fee you money grabbing cunts. Hope your business goes bankrupt you horrible bastards. Yours sincerely Dylzer gaj x”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews