CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing place to shop”

Helpful Report

Posted 4 years ago

“Everything i order always comes in tip top condition packed well 👌”

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Posted 4 years ago

“I have been shopping at Cruise for 20 years and have never had complaint. This month I have had both Balmain and Westwood jeans. I was thrilled as they are a fantastic fit.”

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Posted 4 years ago

“Always had good service and value for money from cruise. Bought a few items last week unfortunately one item had to be returned....nothing wrong just didn’t like when they arrived...waiting on refund.”

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Posted 4 years ago

“Although I had to return item the service was quick and efficient I would not hesitate in shopping with Cruise again”

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Posted 4 years ago

“Ordered Ralph Lauren joggers and received but label states these are nightwear, clearly not as advertised as cannot wear these outside as actually pyjama bottoms!!! This is false advertising and I’ve had to pay for delivery and return, not impressed!!!!!”

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Posted 4 years ago

“Great choice of clothes & delivery is fast. Great that you often have discounts on as im more than likely to buy more items if there is a discount.”

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Posted 4 years ago

“Magic service. Magic delivery times. Magic items.”

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Posted 4 years ago

“Excellent service, effortless and very quick delivery”

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Posted 4 years ago

“Next day delivery on time ✅”

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Posted 4 years ago

“Excellent service. Order delivered the next day”

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Posted 4 years ago

“Very fast effective service. Thought the postage charges were excessive though but very fast delivery.”

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Posted 4 years ago

“Fantastic correspondence via email. Super fast delivery of my fabulous new Alexander McQueen trainers”

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Posted 4 years ago

“Great shop, great products, ridiculously over priced postage and returns!”

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Posted 4 years ago

“Hello! The shoes i bought was to big, i ordered size 41 and i want to change it to 40. Please help me”

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Posted 4 years ago

“E few years now that I’ve buying online from CRUISE no disappointments. Thanks”

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Posted 4 years ago

“Quality products and great deals but you need to put exact measurements as says normal fit when some products are way smaller than others.”

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Posted 4 years ago

“The t-shirt I ordered for my wife, wasn’t wot I received. It was different colours! As to wot I ordered.”

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Posted 4 years ago

“My delivery came the next day I didn’t expect this. It was packed very kindly and carefully. I loved my trainers.”

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Posted 4 years ago

“Delivery arrived in 5 days which I was happy with. However I don’t expect to spend £160 on a jumper and it come screwed up in a bag! Shocking!”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews