CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like shopping at cruise .I will recommend people. They have good service.”

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Posted 5 years ago

“I love cruise! Always fast with delivery’s..”

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Posted 5 years ago

“Very good choice of designer brands although a bonus club would be beneficial for regular customers”

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Posted 5 years ago

“Had to pay delivery, product too big had to pay return delivery then re-order new size and pay delivery again . Store unable to order for me either. Very poor. By the time I paid 3 delivery charges might as well have paid full price rather than sale price!!”

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Posted 5 years ago

“Great service as usual”

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Posted 5 years ago

“I have shopped with Cruise almost from day one. Amazing stock, excellent service; can not fault. A+”

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Posted 5 years ago

“Good variety of brands and good sales but to much competition with free delivery and next day free delivery.”

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Posted 5 years ago

“Excellent service from start to finish .”

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Posted 5 years ago

“Excellent shopping experience, I site I always use highly recommended”

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Posted 5 years ago

“got a fantastic pair of adidas trainers in sale for less than one third orig cost, postage was pricey though. overall service from order to delivery very good.”

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Posted 5 years ago

“Great sevice.Goods were here within two days.Very happy with sizing and fit.”

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Posted 5 years ago

“Fast delivery however my item was not packaged nicely.... it was extremely creased and was obviously a previous return item. Also the item was different from the picture. Also my return has not been dealt with”

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Posted 5 years ago

“Thank u for u sieves”

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Posted 5 years ago

“Ordered a stone island limited edition ghost jumper paid for next day delivery only for it to arrive without the black badge! Really annoyed called them they said they can’t send out a replacement badge I have to return the item. I asked if I could exchange it from my local cruise/flannels shop they said no it has to be posted back. Didn’t do much at all for me as I needed for the next following day. Posted it back recorded 1st class the same day it came still haven’t had my £300 refund. And I had to go to flannels the same day and spend another £250 on another top.”

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Posted 5 years ago

“Still haven’t received my parcels and the courier DPD have no idea where it is there is a investigation on going and also after emailing yous to get a update a have yet to get a reply poor customer service. Disappointed 2nd time shopping with cruise online and will be the last”

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Posted 5 years ago

“Very quick delivery and excellent price for purse”

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Posted 5 years ago

“i ordered a jacket from cruise and the following day recieved a text advising me of the couriers location and estimated delivery to within the hour. The courier was prompt and very pleasant and the jacket fitted perfecty. I will definetly order from cruise again. Amazing clothes and a very reliable delivery service. J Mccormack”

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Posted 5 years ago

“Next day delivery. Great!”

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Posted 5 years ago

“Fantastic service”

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Posted 5 years ago

“Really good service however the delivery service that they use is very poor. Poor communication and not able to speak to anyone.”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews