CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products and service”

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Posted 6 years ago

“Top class”

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Posted 6 years ago

“Item came very quick and in very good condition”

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Posted 6 years ago

“On time and quality products...”

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Posted 6 years ago

“Cruise always provides me with high quality products as expected and the delivery is always very quick. However I find the delivery pricing extremely high, especially when someone is already spending a lot of money on products. I find the George Street Store in Edinburgh relatively well stocked, however I sometimes feel like the staff see it as chores to serve customers causing me to not feel very welcome in store. Though this has only been on a few occasions. Other than that I feel that Cruise offers good service.”

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Posted 6 years ago

“Excellent, ordered on the 26th December , items arrived on the 28th great service”

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Posted 6 years ago

“Everything good with cruise but need to drop the delivery charges for to expensive puts you off ordering online.”

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Posted 6 years ago

“Excellent service always”

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Posted 6 years ago

“Great service overall”

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Posted 6 years ago

“Parcel arrived on time unfortunately I had to send some items back as I had got sizes wrong - free returns would be good.”

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Posted 6 years ago

“Website is very easy to use. Impressed with the speed of delivery and compared to other competitors it puts cruise that step ahead.”

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Posted 6 years ago

“Delivery charge was expensive even though I had to pick up from Halfords! Everything else was fine”

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Posted 6 years ago

“I thought the deliver at first was good, however I sent an item back for exchange a week ago first class and have not received any information if my parcel was received or if my new item is out for delivery”

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Posted 6 years ago

“Wasn’t happy with product as it had a hole in the material, now sent it back and I havnt received anything to let me know you have received it, taking a long time”

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Posted 6 years ago

“Always great help in the shop the staff we do all they can to help. Shopping online is easy to navigate. The Sale like every year is brilliant.”

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Posted 6 years ago

“great online service,very slow dispatch but I suppose it has to do with the holidays”

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Posted 6 years ago

“Item I received not as discribed. Have sent back and sent massage via pal pay days ago and have yet received no response. Had to pay to return item at a cost of over £7. Very poor customer service.”

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Posted 6 years ago

“Awesome service 🤙🏻”

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Posted 6 years ago

“I love shopping at cruise, however it advertises items that aren’t even in stock. This could be improved as it is a huge inconvenience.”

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Posted 6 years ago

“Delivery was perfect , came when it should have and everything fits good”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews