CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a professional and friendly service, no complaints and no problems...”

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Posted 4 years ago

“Allt var perfekt. Fick den i tid och blev sjukt nöjd”

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Posted 4 years ago

“Have ordered in the past and had good service. My last order was not complete .ordered 2 vests. 1 came and a email saying other was out of stock. No refund .sent 4 emails too date and no response .”

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Posted 4 years ago

“Great service great quality . Ordered one day and got next day .”

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Posted 4 years ago

“Very good service package arrived next day.”

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Posted 4 years ago

“The product was delivered very quickly and was quality. Very happy.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Superb! Great item, fast delivery!”

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Posted 4 years ago

“Great service again from Cruise!”

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Posted 4 years ago

“Placed order never received goods despite courier stating was delivered customer service not taking phone calls sent 2 emails no response from cruise customer service issue still not resolved..have made several purchases from cruise never any problems can’t believe how bad the customer care is and will give serious consideration about future spending if my matter is not resolved satisfactorily..contact no 07572165601”

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Posted 4 years ago

“Geest deals, fast shipment.”

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Posted 4 years ago

“Daughter loved her moschino belt. Was also on sale which was a bonus.”

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Posted 4 years ago

“This hasn't been the 1st time I have purchased from Cruise, but my recent purchased arrived in a torn puch with one item (Mens Gucci belt) was thrown in without any packaging.....I was not happy on receiving the items in this condition considering the amount they cost!! Disappointed!!! .Not to their usual standard!!”

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Posted 4 years ago

“The mobile app was easy to use and the delivery service was excellent aswell! Thank you x”

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Posted 4 years ago

“Good service nice deals”

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Posted 4 years ago

“I still haven’t received my parcel that I ordered over a week ago.”

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Posted 4 years ago

“Order arrived on time and date as advised when order placed”

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Posted 4 years ago

“Very good selection of clothes &designer's I prefer,The problem I do have is that when I'm spending a considerable amount of money you then get hit with a ridiculous delivery charge,this needs to be looked at.”

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Posted 4 years ago

“Wouldn’t order again to be honest... I have now messaged Cruise on the app and emailed about faulty item I’ve received well over a week ago and haven’t heard anything back still, I am really not impressed as you can imagine. I will be sending the White Hugo jumper that has black marks all down one side of the arm and I do expect a full refund of p&p as I also had to pay for delivery too! I also have to get someone else to do it as I am pregnant and at high risk so won’t be entering any shops! This is not the first time I’m having issues with cruise delivery, my partner also purchased a Gucci belt costing £295 and it turned up in a plastic bag! I think for the money that we’re paying is just very poor! I’ll have send it back tomorrow as it’s bank holiday!”

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Posted 4 years ago

“Effortless shopping”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews