CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Saturday afternoon !! Received Monday”

Helpful Report

Posted 5 years ago

“Item came but was very dusty and had a mark by the armpit of the jacket from deodorant or from someone trying it on. Didn’t bring it up as I had to clean and sort it myself. So 3 stars is all I will give.”

Helpful Report

Posted 5 years ago

“I’m very happy with my purchase but what let you down from getting a very good was the delivery service! I paid £6.99 for delivery to my home address which then went to a local collection point so had to arrange for it to be collected from there.”

Helpful Report

Posted 5 years ago

“Shipping costs really need to be addressed £6.99 standard is obscene, there’s enough money made in the product itself, the returns process is too slow. Sent an item back on a 24 hr return and 4 days later still no acknowledgment???? They are making money hand over fist. Cruise really need to grasp the consumers interest”

Helpful Report

Posted 5 years ago

“The usual excellent service”

Helpful Report

Posted 5 years ago

“Great service but pricey delivery charges should be free delivery when spending over £100”

Helpful Report

Posted 5 years ago

“Very poor all round. Trainers came damaged and covered in sand. No quality control. No quick response or solutions. “We will have the trainers collected and refund you in 5 working days” £405 trainers. Would get better service buying £30 trainers. Never again.”

Helpful Report

Posted 5 years ago

“The t-shirt I bought arrived as described and on time. The price label on the t-shirt read £17 cheaper than I paid. I contacted customer services but they wouldn't refund the difference. Also £6:99 postage was pricey when it took 4 days and arrived in a Jiffy bag.”

Helpful Report

Posted 5 years ago

“Delivery was reasonably priced and fast while returns, although I had to pay at my own expense, was very fast also. Range of products is fantastic”

Helpful Report

Posted 5 years ago

“Trainers are perfect. Service provided was great thanks”

Helpful Report

Posted 5 years ago

“Excellent notification on delivery, product exactly what was online, overall very good customer service, will be recommending”

Helpful Report

Posted 5 years ago

“The product is good and was delivered on time”

Helpful Report

Posted 5 years ago

“Average discounts and overpriced standard delivery however, I was very pleased with my purchase.”

Helpful Report

Posted 5 years ago

“I always buy my clothing from cruise whether for leisure or smartness. Great quality and variety and a good service”

Helpful Report

Posted 5 years ago

“Best of the best”

Helpful Report

Posted 5 years ago

“Love cruise massively .”

Helpful Report

Posted 5 years ago

“Emailed customer service for fitting advice and received nothin back, not impressed. Needed to order the item, luckily the fit was correct and didn’t have to return. On the upside, delivery was quick.”

Helpful Report

Posted 5 years ago

“Fantastic service.”

Helpful Report

Posted 5 years ago

“Great choice of good clothes !! Good prices !!! But could do with free delivery 📦 & returns when you spend enough!!!”

Helpful Report

Posted 5 years ago

“Parcel arrived and item still had security tag on it”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews