CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice experience... I had to use them again within 3 days and my basket and wishlist is full already. I really like the stuffs I got off the site.”

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Posted 4 years ago

“Excellent service in my opinion despite what others say. Very fast delivery and prompt response via email. Shoes were brand new as expected!! Will definitely be back again”

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Posted 4 years ago

“Very disappointed , got the wrong product and when I went it the store for advice the staff were very unhelpful and rude , don’t shop here avoid”

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Posted 4 years ago

“Thank you very much for my versus leggings.”

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Posted 4 years ago

“Disgusting service. I paid for next day delivery and arrived 6 days later. Was told by customer service agent it would arrive on the following day and then they stopped answering me. I requested a cancellation and they ignored and sent the items”

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Posted 4 years ago

“Always loved shopping in Cruise for something that's a little bit different”

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Posted 4 years ago

“Ordered ICON cap. No mention anywhere it was a kids cap. Now I’ve paid £6.99 delivery and will have to pay return postage costs. You need to label your items clearly! Terrible service!”

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Posted 4 years ago

“Couldn’t find the trainers in my size I desperately wanted until I stumbled upon Cruise and that was three days of meticulous searching. Very quick delivery. Brilliant service”

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Posted 4 years ago

“Good product range and my item delivered on advised date. Pleased with item BUT shipping cost (£6.99) very high on £75 item ! For this I would expect NEXT DAY delivery ! If product had been available elsewhere this shipping cost would have been a deal breaker for me.”

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Posted 4 years ago

“Très satisfait de mon achat .envoi rapide”

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Posted 4 years ago

“For the amount the clothes cost and don’t have a returns slip! Shocking promised it would come at 2 came at 5:30 - won’t be doing it again”

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Posted 4 years ago

“bought a t shirt and payed for next day delivery, item did not come next day but infact came 3 days later due to DPD. I sent an email requesting me money back for my next day delivery as it did not come next day and i am still waiting on an email back.”

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Posted 4 years ago

“I have received my order and there is an item missing - it is impossible to get someone to answer the phone after making 6 calls and being in queues and then having wait 25 minutes is not acceptable. I am a very good customer but it will put me off ordering again. this is the second time in 2 months I have had the same issue. something not right with quality control/dispatch”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“The jacket is lovely but £6.99 for standard delivery??? Really. Takes the p**s does that. Would shop here often but not willing to pay nearly £7 quid every time I shop.”

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Posted 4 years ago

“The items I ordered online, didn’t fit, instead of returning my order by post the staff in cruise Glasgow - at their discretion kindly went out their way to swap the items for my dream Valentino shoes that were on sale with a saving of £300..they even hunted down a pair of socks to make up the difference for my exchange.. still smiling :) Thanks Cruise Glasgow!!!”

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Posted 4 years ago

“Great prices .. delivery on time”

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Posted 4 years ago

“Easy to use site and great service”

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Posted 4 years ago

“Poor feedback this time to be honest. Bought x2 pairs of shoes then got told one pair out of stock after order made and paid. Paid for next day delivery... despite being given the delivery date they didn’t arrive until day after. The pair that arrived were too small so popped into Newcastle branch to try exchange sizes to save time. None in stock at Newcastle so system was checked and was told to go straight to MetroCentre branch where there were x2 pairs in correct size and colour. Made my way to Gateshead... the size and colour was not in stock at all. Big waste of time. Would have expected better from Cruise/ Flannels.”

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Posted 4 years ago

“Top class very fast delivery!”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews