CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great sandal!”

Helpful Report

Posted 4 years ago

“Wrong item sent. Customer service extremely unhelpful and it cost me a small fortune to return item. Will not be shopping here again!”

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Posted 4 years ago

“Excellent service when purchasing items not the same unfortunately when returning items.”

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Posted 4 years ago

“I contacted as one of the products I received was marked when it arrived. I contacted customer services and they just said send it back with no apology for the inconvenience. On top of this the postage was not included so I have to pay because you are unable to keep your products clean which is poor customer service.”

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Posted 4 years ago

“Excellent quality and fast delivery of my items, brill packaging , also good savings in the sale thank You”

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Posted 4 years ago

“Fantastic would order again”

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Posted 4 years ago

“Snelle verzending en perfecte artikelen”

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Posted 4 years ago

“Great service, received the item within a couple of days - always come well presented too!”

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Posted 4 years ago

“Sweatshirt for my grandson’s birthday but I know it will be perfect as he has one already.”

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Posted 4 years ago

“Excellent Customer Service”

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Posted 4 years ago

“Hello, I am still waiting to receive my item and the customer service has not gotten back to me. I am just curious what day I will be receiving my item. I am a bit concerned just because it is an expensive item. If someone could get back to me to just confirm when I’ll be receiving my Item. Parcel number 15504880099267. There is no app for the iPhone available in not Russian so I can’t receive a text update”

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Posted 4 years ago

“fantastic service and delivery time, will definitely use again...Thank you”

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Posted 4 years ago

“I haven’t received my parcel yet after more than 10 days! And Their packing is very rough so you should be careful . I sent some inquiry about my order but didn’t get reply any from customer service. ... great service .”

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Posted 4 years ago

“Trustworthy online store with speedy delivery. Cruise is the top store for our designer brands.”

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Posted 4 years ago

“Prompt and efficient delivery”

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Posted 4 years ago

“Great present for nephew and gd delivery excellent service”

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Posted 4 years ago

“I dont like having to pay for return postage if an item is not suitable .”

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Posted 4 years ago

“Absolutely terrible won’t be ordering from use again”

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Posted 4 years ago

“Received a damaged product”

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Posted 4 years ago

“products came very quickly very happy with my order thankyou”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews