CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service very good range of top clotheng at good prices many thanks john horton.”

Helpful Report

Posted 5 years ago

“The customer service team took ages to reply messages. I clicked on the wrong size and email them before the item sending out, straight away after paying. It says will reply withthin 48 hours in fact they don't. I'm an oversea buyer and if I wanted to exchange the item it costs me £40 to send it back. This really upset me. Will never come back again.”

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Posted 5 years ago

“decent”

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Posted 5 years ago

“The shirt arrived and looked as if it's been worn several times, the collar was all black and dirty with slight marks across the shirt. The price was £100 more than everywhere else online, only because Cruise were the only suppliers who had size medium available. I had no choice to purchase this product as I had to fly away for business few days after.”

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Posted 5 years ago

“Great service would use again”

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Posted 5 years ago

“ordered goods that were despatched on 18.01.2019 as of today I still have not received them . On checking with carrier they were delivered 22.01.2019 and my initials forged on document. Cruise will not resend goods are give refund until the carrier DPD do investigation. I have paid for goods that I have not received which Cruise should rectify and deal with the their carrier separate . Will not be buying anything from them again online”

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Posted 5 years ago

“Bit cheeky asking for a review when I haven't even received my parcel as yet!!”

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Posted 5 years ago

“Most disgusting customer service ive ever experienced ! From customer service agents ro supervisors and team leaders ! As i work in this myself im shocked at the service you allow ! As someone who spends thousands a year in cruise/flannels i Will never ever set foot again and will not spend another penny ! I wouldnt even give 1 star for the review.”

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Posted 5 years ago

“The service is good . And if cruise can give us more discounts it would be much bettering”

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Posted 5 years ago

“Should offer free delivery and returns.”

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Posted 5 years ago

“Love my new Moncler jacket. Great service from Cruise Fashion always!!”

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Posted 5 years ago

“Order received and completed as expected”

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Posted 5 years ago

“Quick delivery time and great that you are given a 1 hour slot time to tell you when your delivery is coming”

Helpful Report

Posted 5 years ago

“The correct information wasn’t put in my order so it got sent back to cruise, I ordered the parcel a month in advance as it is a birthday present and I now have to wait for it to get back to the uk before it can get re sent with the correct information. I was also on hold for 25 minutes before getting through to anyone. The man on the phone was so kind and very helpful but I’m not happy that my delivery isn’t here on time because the information wasn’t correct by cruise”

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Posted 5 years ago

“Got T-shirt from cruise and yodel said they delivered it but still haven’t got it or money back shop cruise all the time shame really no customer service”

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Posted 5 years ago

“Fast delivery with good pack. I will buy more from cruise.”

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Posted 5 years ago

“Shopping with cruise is the best”

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Posted 5 years ago

“cruise is an absolute brilliant site, good service,,,, good brand clothes”

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Posted 5 years ago

“Fabulous website with a huge choice of designer items to tempt you ... I was impressed with the order updates, speed of delivery too. Would definitely use again.”

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Posted 5 years ago

“Faster Delivery or a next day delivery to Northern Ireland would be appreciated”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,532 reviews