CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service”

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Posted 5 years ago

“Delivered in time for the weekend. Can’t complain about that!”

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Posted 5 years ago

“Very quick service wrapped lovely for a gift”

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Posted 5 years ago

“Great customer service”

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Posted 5 years ago

“Good selection of brands but delivery is expensive and there’s no free returns......only negative it can cost you £10 to not have anything....”

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Posted 5 years ago

“Very good and delivery was very fast.will definitely use again”

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Posted 5 years ago

“Recieved within a day”

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Posted 5 years ago

“Absolutely shocking sending what was meant to be a “new” stone island jacket. It was covered in dog hair and stinking of dog! I wouldn’t buy it second hand never mind new. I don’t want a new one sent out, I just want a refund.”

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Posted 5 years ago

“Great service..”

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Posted 5 years ago

“Happy with purchases, arrived on time”

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Posted 5 years ago

“It has been a pleasure to buy, very attentive.”

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Posted 5 years ago

“Excellent service. Item arrived next day. 1st time I have bought from Cruise, will definitely be using your service again!”

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Posted 5 years ago

“The package always turns up really quickly and in very good condition.”

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Posted 5 years ago

“Good speedy delivery items are top notch”

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Posted 5 years ago

“The £850 coat I received was so dirty and covered in marks all down the sleeves and the back. I was shocked I was sent an item in this condition.”

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Posted 5 years ago

“Easy to use website, arrived in good time. Quality packaging also”

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Posted 5 years ago

“Great products & quick delivery”

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Posted 5 years ago

“Absolutely disgusting customer service I received a jumper with a hole in but didn’t have time to send it back as was for a funeral so I paid to have it repaired locally and all they asked for is photos of the hole 24 hours later when it was repaired, absolutely disgusting after spending £167 on the jumper!!!!!!!!!!!!”

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Posted 5 years ago

“Always a bargain to be had and prices are competitive. Difficult to find clearance clothing below a XL sometimes which can be disappointing.”

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Posted 5 years ago

“Fantastic service and very fast delivery. Highly recommend”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,532 reviews