CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the purchases. I loved the packaging used, being a large reusable Flannels bag. That was a lovely touch!! Thank You!!”

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Posted 4 years ago

“Still waiting on my order to be delivered. It's in Sydney. I'm in Perth Australia”

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Posted 4 years ago

“Purchased item online but it didn’t fit. Returned item and was refunded immediately! Fantastic service”

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Posted 4 years ago

“CUSTOMER BEFORE INTERNET AND BUYING MORE NOW :-0”

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Posted 4 years ago

“Easy online shop. Competitive pricing for desirable brands. Quick efficient delivery.”

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Posted 4 years ago

“Postage is a crazy amount. Other than that it’s alright.”

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Posted 4 years ago

“Good 👍 designed 👌”

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Posted 4 years ago

“Excellent service and high quality design pieces.”

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Posted 4 years ago

“post is a joke it defects the purpose of getting anything in the sale, no other online shop charges £8 to post a t-shirt”

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Posted 4 years ago

“I have ordered since 16th August . My order has not shipped yet .”

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Posted 4 years ago

“Fantastic service however, the next day delivery charge is a bit over the top £9.99 I mean come on that a-bit extreme if you’ve spent a fortune online other than that the delivery and purchase was great the clothes well wrapped up and clean upon arrival jacket in pristine condition thanks . Lindsay”

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Posted 4 years ago

“Arrived on time 😊”

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Posted 4 years ago

“Love cruise and have spent a lot of money online recently but do you know I'm bitterly disappointed that do not offer free delivery if you spend over a certain amount. Very disappointing.”

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Posted 4 years ago

“Very unhappy, ordered an iPhone 11 case and when it came it was the wrong size. Get a grip you incompetent idiots.”

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Posted 4 years ago

“I love shopping in cruise but the only downfall is that I think it should be free delivery”

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Posted 4 years ago

“Great customer service. When mentioned it was for a present for my sons 16th birthday beautifully wrapped. Thank you”

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Posted 4 years ago

“Excellent service and fast delivery every time, cannot fault them at all. Returned items are always dealt with quickly and hassle free.”

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Posted 4 years ago

“Awful quality”

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Posted 4 years ago

“Arrived on time in perfect condition, would order online again”

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Posted 4 years ago

“Bought next day delivery and took 3 days to come”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews