CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the clothes but the delivery time is far too long. In comparision to other online shops, this is by far the slowest delivery time - a week.”

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Posted 5 years ago

“£6.99 for the delivery of a Tee Shirt which took 7 days is unacceptable. Most online companies can have the item delivered the following day or the day after. This expensive postal/delivery process is not efficient and would make me consider buying from Cruise again.”

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Posted 5 years ago

“I ordered 3 items and was charged £171.99 for the 3 items. Yesterday I got just 2 items costing £143.99. I have contacted Cruise but nothing back yet. Poor service”

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Posted 5 years ago

“Not happy with the way my order was dealt with.Emailed customer service’s about my grievances and didn’t even get a response.”

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Posted 5 years ago

“Complained several times and had no response and still no sign of my parcel? Really angry with this as I was told it was left outside my house n when j got home it was nowhere to be seen.”

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Posted 5 years ago

“I have nothing bad to say, everything was perfect”

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Posted 5 years ago

“Delayed delivery by 48 hours. Did not deliver next day as advertised and confirmed via email.”

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Posted 5 years ago

“Paid 9.99 for next day delivery to receive it 3 days later”

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Posted 5 years ago

“Told I would get my order on Wednesday 7th didn't recieve it till yesterday”

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Posted 5 years ago

“I ordered a bag and 2 pairs of shoes. 1 shoe got cancelled and the bag was marked when I received. For a bag of that price I expected to receive in excellent condition especially as I got a birthday offer on it and decided to treat myself . Looked like it had been used with marks all over. I have had to send it back although waiting on confirmation or my return. Wish I had bought it from the stores rather than online.”

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Posted 5 years ago

“Very bad delivery service !!”

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Posted 5 years ago

“Great sale prices excellent customer service,pleasure to deal with.”

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Posted 5 years ago

“Always on time with deliveries, which are always correct!”

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Posted 5 years ago

“Great service and products. It would be even better if they provided a student discount though?”

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Posted 5 years ago

“Love shopping at cruise. Online service very quick and email you every step of the way, until parcel arrives!”

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Posted 5 years ago

“Great website and super fast delivery at a perfect price.”

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Posted 5 years ago

“Disappointing to have to pay for postage and returns. Poor presentation. Expensive items shoved in a plastic zip bag felt dusty and dirty. Order something from Selfridges and see how they do it. Challenging markets require more effort.”

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Posted 5 years ago

“Every thing was Gucci and gabanna”

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Posted 5 years ago

“Expensive worldwide delivery.”

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Posted 5 years ago

“Gonna give yous a 5* cause I’m not a dick but the parcel did arrive late”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews