CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best designer brands for best price”

Helpful Report

Posted 4 years ago

“when you are paying £200+ for T-shirts polo shirts you expect them to be folded properly not rolled up in a plastic bag and not even in the cruise bag you used to get them in”

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Posted 4 years ago

“Part of my order was wrong but I am willing to keep wrong item sent, I emailed cruise customer service to say this and all I got in response was an email which I had already received previously saying order had been collected by courier. I think that this is poor and don't think I will use cruise again due to customer service and part of order being wrong”

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Posted 4 years ago

“Bought a top for £285 pounds was told that DPD had picked it up now they say they haven’t contacted both of yous and no further forward apart from being out of pocket Cheers Thomas”

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Posted 4 years ago

“Package did not arrive on time and jumper was not in great packaging. Usually better quality services”

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Posted 4 years ago

“They send me an item faulty, I paid the first delivery and I have to pay the second to send the item back. The customer care doesn’t answer at your calls or emails.”

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Posted 4 years ago

“Reliably good quality goods, delivery charges rather high but prompt.”

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Posted 4 years ago

“Good service and fast refund. Shipping too expensive.”

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Posted 4 years ago

“Good clothes, great choice Delivery costs not really acceptable, or in line with cost of product. Same charges for in store or home delivery and very expensive.”

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Posted 4 years ago

“Ordered online & collected goods from Glasgow. A good experience using this service with quick delivery & quick service in the branch. Good work Cruise😊”

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Posted 4 years ago

“I love Cruise. I have been shopping there for 25 years. My only complaint, and it isn't really a complaint, was when I missed my birthday discount offer and emailed asking you to extend it, nobody replied.”

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Posted 4 years ago

“Really happy with the stuff I got good service”

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Posted 4 years ago

“Paid for next day delivery never got the parcel on time. Item came and was to large traveled to my nearest cruise to exchange the item and they wouldn’t do it. Now having to send the item back.”

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Posted 4 years ago

“They sent to me a tracking number that don’t even exist. I tried to contact them through emails since their phone doesn’t work. But they don’t answer any of my emails. Today is exactly 3 weeks since i make an order and still no package. Im planning to take contact with the police cause atleast they need to pay back my 380£. I do not recommend this webstite!”

Helpful Report

Posted 4 years ago

“I am a very frequent customer at cruise.... been going there for years. I really was really surprised this time as it was the first time when customer service were so abrupt and didn’t really seem to care. I had ordered two pair of shoes and for some reason didn’t go through with the extra twenty percent off , I called and was abruptly told sorry there wasn’t any faulteith system as if I was lying and we don’t care . I was gutted as I loved them . This all happened last week .”

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Posted 4 years ago

“love the sandals and they arrived on time. The website is easy to use. I have only given two stars as they were poorly packaged, so the box was damaged. Not what you’d expect when spending £350 and certainly not what would happen if you ordered from other retailers. I contacted customer services but have not had a response!”

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Posted 4 years ago

“Very disappointed with the state of the items delivered to me. I’ve sent an email in to the customer services with no reply.”

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Posted 4 years ago

“Incredibly quick delivery. Good communications and well packaged item. Ordered a lovely VW shirt but had to return it as unfortunately too big.”

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Posted 4 years ago

“👍👍👍👍👍👍👍🤘👍👍👍👍👍👍👍👍”

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Posted 4 years ago

“Quick delivery, great customer service.”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews