CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed returns are not free or that you cannot return in store. Not the service you would expect from a store like Cruise”

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Posted 5 years ago

“Always receive a very good service and prompt delivery, no complaints”

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Posted 5 years ago

“Very impressed with notifications on my order and delivery, which came very quickly thankyou”

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Posted 5 years ago

“Again, I’ve ordered and paid for items on website only to receive an email 5 days later to inform me item is out of stock. How was I able to purchase this in the first place????”

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Posted 5 years ago

“Prompt delivery”

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Posted 5 years ago

“Quality products delivered very fast with great after sales service. I would definitely recommend Cruise”

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Posted 5 years ago

“Great quality goods and fast delivery. My item was reduced as well which made it an even better buy.”

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Posted 5 years ago

“Absolutely love my Burberry trainers. Quick and reliable”

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Posted 5 years ago

“Delivery was to dear”

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Posted 5 years ago

“I ordered stone island jacket cruise were very quick getting it sent to me. By accident I ordered the wrong size and have sent jacket back within days I got email to say my size was being sent out Nice jacket Great service.”

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Posted 5 years ago

“Good quality at a very good price.”

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Posted 5 years ago

“Very efficient service frlm order to delivery.”

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Posted 5 years ago

“Best fashion retailer”

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Posted 5 years ago

“Quick delivery however 6.99 for a delivery and paid returns are not acceptable these days.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Wrong cap sent. Item has been returned”

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Posted 5 years ago

“Pay top price for goods to which items are missing when they arrive. Customer care literally couldn’t be any worse. When your paying that kind of price for goods you at least expect to receive them or them to try fix an issue. Get thrown a story then ignored disgraceful.”

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Posted 5 years ago

“I have still not received my order or refund as of now I have had 144 pounds stolen From me and the service has been less than useless”

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Posted 5 years ago

“Disgusted at Customer Services. Charging more for item online than in store, certainly will be taking my business elsewhere!”

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Posted 5 years ago

“I feel for the price that I paid for my sweatshirt and then to be charged £6.99 for delivery and for it not to come for 7 days is a bit of stretch.”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews