CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having shopped many times online and spent a considerable amount of money if find it astonishing that I still have to you're ridiculous and over priced delivery charge if these charges continue I will stop shopping here,GET IT F**KIN SORTED.ASAP.”

Helpful Report

Posted 6 years ago

“Had very good options although the delivery wasn’t that quick.”

Helpful Report

Posted 6 years ago

“Speedy delivery and great quality products”

Helpful Report

Posted 6 years ago

“Good quick service although as always I was disappointed in postage costs when I spent over £400, it wasn’t the correct size so I had to return it which means I’ve spent over £15 on nothing...most stores offer feee postage over a certain amount and postage paid refunds, apart from that service was great.”

Helpful Report

Posted 6 years ago

“If the delivery charge was less I would buy more. I think over £6 for delivery is excessive”

Helpful Report

Posted 6 years ago

“Very quick delivery.”

Helpful Report

Posted 6 years ago

“Very quick delivery to Holland...”

Helpful Report

Posted 6 years ago

“Very happy with the service from CRUISE arrived in two days of ordering”

Helpful Report

Posted 6 years ago

“I haven’t received my parcel till to date.”

Helpful Report

Posted 6 years ago

“The only thing I would say is cruise should possibly think about giving free delivery with orders maybe over a certain amount of spenditure eg.£100 free delivery”

Helpful Report

Posted 6 years ago

“Excellent”

Helpful Report

Posted 6 years ago

“Excellent as all as always 1st class”

Helpful Report

Posted 6 years ago

“Brilliant service and would highly recommend to anyone that to shop online”

Helpful Report

Posted 6 years ago

“Love the shoes I bought !! Only downside is I think there should be more delivery options, even maybe click and collect. Wasn’t too bad though as I could a 20% off code for my birthday ! Thank you for that”

Helpful Report

Posted 6 years ago

“I would give 0 if I could, awful company. There customer service is disappointing! Did not receive my parcel, still waiting on an update despite me emailing them 3 times. Please avoid.”

Helpful Report

Posted 6 years ago

“Always quick delivery, good shop to buy from as stock good brands.”

Helpful Report

Posted 6 years ago

“Great product, great packaging, poor delivery price. As a business it maybe worth studying how many people back out of a sale due to paying very high delivery and return fee’s. Thanks, Dan”

Helpful Report

Posted 6 years ago

“Overpriced clothing. An item I bought was 30 pounds cheaper two days later. Cheap and tacky packaging with exorbitant delivery fees. Gave me the wrong date for arrival and then didn’t reply to my email when I Enquiried why. Disappointed.”

Helpful Report

Posted 6 years ago

“Great service ordered at 2pm and had the product I ordered within 24hours.”

Helpful Report

Posted 6 years ago

“Ordered clothes but had to return I had no problem payment quickly put back into my account good delivery service”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews