CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

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“Quality service,quality items of clothing and fast delivery”

Helpful Report

Posted 4 years ago

“My item is faulty, I have emailed customer services and it takes me to house of frasers? Are you the same company? I want to return my item for a full refund including postage. I’ve yet to have a reply to my email!”

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Posted 4 years ago

“Order here all the time great place”

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Posted 4 years ago

“Prompt service, sent the wrong colour item, but was a nice fit so kept it anyway.”

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Posted 4 years ago

“All - very good”

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Posted 4 years ago

“No issues. Fast delivery of exactly what I ordered. Great service.”

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Posted 4 years ago

“Items came well packed and with delivery time. Good choice of item in stock. Will buy form again”

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Posted 4 years ago

“Really good quality product and fast delivery!”

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Posted 4 years ago

“Excellent store with a good delivery service.”

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Posted 4 years ago

“Parcel arrived earlier than expected and the packaging was very nice”

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Posted 4 years ago

“Great service as always! Never had a problem and I shop with cruise regularly.”

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Posted 4 years ago

“Excellent service, order delivered really quickly and well packaged. Only gripe was spending several hundreds of pounds and then having to pay delivery on top.”

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Posted 4 years ago

“I know the current situation but I payed for next day delivery and it took 3 days to be delivered I just think they shouldn't be offering it if it cant be done at this time”

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Posted 4 years ago

“Placed my order on the Monday and delivered by Thursday. No problems. Fantastic service.”

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Posted 4 years ago

“Sent my body warmer back as I ordered a different males one and received a females one”

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Posted 4 years ago

“I received the wrong item, which I sent back over a week ago and still not heard about an exchange or refund. There is no backlog as a friend returned an item later than myself and already has his refund. I’m not happy this hasn’t been dealt with to a good standard. Other items I purchased were fine.”

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Posted 4 years ago

“Very happy with the purchase and fast delivery from cruise would highly recommend”

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Posted 4 years ago

“Really disappointed that my item (Ralph Lauren knitwear) was not even folded but thrown in to the packaging. Yes it was a clearance item but still over £80 plus the pricey postage fee - could’ve been sent with more care! Other than that nice quality item and quick delivery. Would’ve hoped for better attention to detail from people at Cruise .......”

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Posted 4 years ago

“Excellent communication regarding dispatch and delivery. Item was delivered as stated within the said time slot. Very pleased with my purchase, just as it looked and was described, well wrapped and protected., for an unbelievable price. Yet another fantastic purchase from Cruise Fashion.”

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Posted 4 years ago

“Have shopped in cruise for approximately 30 years. Still the best shop in Glasgow.”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews