CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very satisfield with the Cruise, she has many top quality item and very fast delivery!”

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Posted 6 years ago

“good communication especially when delivering with time slots.”

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Posted 6 years ago

“Great website and quick delivery - perfect, thank you!”

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Posted 6 years ago

“Was happy as sweatshirt arrived within a day but now waiting for a replacement sweatshirt in bigger size 👍”

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Posted 6 years ago

“Disappointed with the item purchased and it was returned for a refund. The stone Island long sleeve t-shirt I was sent, was not the one I ordered. It should have had a black background on the badge/logo, but was white. I have the same top I ordered in black and it was a totally different top I received, the neck line was a lot bigger, quality of material much poorer. I have had to pay postage twice for a top that was incorrect and a mistake made by seller. All packaging was flannels also rather than cruise.”

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Posted 6 years ago

“2 items brought and expected delivery mid week after ordering over a weekend and it was there Monday morning. Top class service 👍🏼”

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Posted 6 years ago

“Execellent Service from start to finish and my item was delivered to Ireland in 2 days. Very impressed with the service and I will definitely use again. Very keen price too.”

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Posted 6 years ago

“Top service and always happy to help if help is needed”

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Posted 6 years ago

“😆 great service and fast delivery”

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Posted 6 years ago

“Quick service”

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Posted 6 years ago

“Quick Delivery to Denmark👍🏼. It was a pleasure receiving the ordre with an extra little gift😃”

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Posted 6 years ago

“I would buy more if Mike Ashley wasn’t involved.”

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Posted 6 years ago

“the 6.99 delivery charge is not in any way competitive with rival sites who offer free charge or pick up”

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Posted 6 years ago

“I would happily give Cruise a 5 star review but am disappointed with their high delivery charges and lack of discount codes for loyal repeat customers.”

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Posted 6 years ago

“if the item you're selling is a sample, I think you should label it and telling customers. Because I really prefer to pay money to buy a new item not a sample which has been tried by many customers. Thank you!”

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Posted 6 years ago

“Excellent service Was kept informed of my order status by regular communication right up to the point of delivery”

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Posted 6 years ago

“Great user experience when shopping online and lots of choice. My only gripe is the very high delivery cost. I live in Newcastle so would have liked to have seen a click and collect option so I had a choice rather than be forced to pay £6.99 for delivery. It meant my bargain sale item priced at £18.99 wasn’t as much of a bargain by the time I added on the delivery charge.”

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Posted 6 years ago

“Excellent as always. I buy quite a few things from the store and online and I am always very satisfied with both services. Delighted with my recent purchase thank you Cruise. Delivery was very fast also.”

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Posted 6 years ago

“Beautiful clothing and great service”

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Posted 6 years ago

“Quality products at very fair prices. Quick delivery and responsive service.”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews