CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always very happy with the service from Cruise, would definitely recommend them to anyone shopping online. Excellent selection of good quality fashion at reasonable prices. Delivery also very good.”

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Posted 4 years ago

“Thanks looks exactly as seen on photos, delivery was very fast and swift. Thanks again”

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Posted 4 years ago

“Ordered my items and recieved them within 2 days even with the current situation of covid 19”

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Posted 4 years ago

“Great choice and a great service. Will definitely be using again!”

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Posted 4 years ago

“Absolutely shocking services and customer services, i ordered a cp compqny boys white shirt when it came i opened the box i could not believe what i saw, the shirt was like it had been through a shredding machine, i was days waiting for someone to get back to me absolute joke i even had to return the item even tho it was not worth returning, i should of juat got a refund.”

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Posted 4 years ago

“This website is impossible to reach CS team. I ordered item and I requested to cancel.. never pick up phone and no reply email. And sent.. I requested to return label. They don't have return label. Still I didn't receive any message from them. Never use this website.”

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Posted 4 years ago

“No problems,love what I ordered and came quickly. only criticism was not to great on replying to emails but that might be due to current situation”

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Posted 4 years ago

“Quick delivery, good price”

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Posted 4 years ago

“I returned a T-Shirt on Thursday to be replaced by a larger size and it signed for on Friday morning. I haven’t had an email to let me know when a replacement is being sent out or even if I’m getting one.”

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Posted 4 years ago

“Perfect for what I needed used multiple times had no problems”

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Posted 4 years ago

“got sent the wrong trainers”

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Posted 4 years ago

“Even in difficult times my order came for my sons birthday in 3 days great service and look forward to shop in shop in glasgow soon”

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Posted 4 years ago

“Good service spot on”

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Posted 4 years ago

“Great price, quality, style and service”

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Posted 4 years ago

“Absolute class”

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Posted 4 years ago

“Considering how the world is at the moment, they delivered my stuff a day early, and that code saved me a lot of money.”

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Posted 4 years ago

“Ordered on Saturday,recieved it on Sunday....Class. Nothing else needed to say.👌”

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Posted 4 years ago

“Kept upto date by email on delivery which was very quick in current climate very pleased excellent service”

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Posted 4 years ago

“I was not happy with a purchase and sent it back and had to pay to return the item despite spending almost £1000. THATS a joke”

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Posted 4 years ago

“Only a part refund when the whole order was sent back in the same package , luckily had signed for postage will be claiming on PayPal”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews