CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fast delivery and good quality 11/10”

Helpful Report

Posted 4 years ago

“Fantastic. Only thing is return not available on store.”

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Posted 4 years ago

“Order addressed to wrong address, eventually delivered 4 days late, and 4 blocks away (can’t even put correct to pick it up from), underwear package was opened, SERIOUSLY SHOULD BE FREE DELIVERY TOO”

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Posted 4 years ago

“Very good service nice clothes to choose from would like some more vouchers or coupons though”

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Posted 4 years ago

“Easy to deal with, good choice of fashion. Delivery on time”

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Posted 4 years ago

“Fantastic delivery service, pleasure to use the site!”

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Posted 4 years ago

“The ordering process was very easy however when collecting order the server continually conversed with other employees and also continued to do paperwork not relating to my purchase.”

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Posted 4 years ago

“Love shopping from cruise. Items always packaged perfectly! Great clothes and lovely designer brands.”

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Posted 4 years ago

“Fantastic service exchange was completed and sent back to me within a day thanks”

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Posted 4 years ago

“Always good quality and fast delivery 👌”

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Posted 4 years ago

“Delighted with the service. Y3 t shirt was well packaged. Delivery was quick.”

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Posted 4 years ago

“Great selection of good quality clothing, and good value too .”

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Posted 4 years ago

“Excellent quality and service”

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Posted 4 years ago

“Order & delivery prompt - return (size just too big) was costly and a pain - has put me off for future orders”

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Posted 4 years ago

“Good everything on time”

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Posted 4 years ago

“Fantastic service.”

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Posted 4 years ago

“No reply of where is my parcel even ask many times”

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Posted 4 years ago

“I have yet to receive my order & you are asking for a review. Also, I have emailed you twice and has no reply. Very shoddy service”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“The quality of the clothing I buy and the customer service is usually very good, however, when I make an online purchase and pay £9.99 for next day delivery, very rarely does it make it next day. Apart from this cruise is amazing.”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews