CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

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“Ordered on Sunday arrived on Tuesday excellent service”

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Posted 4 years ago

“Very happy with the high quality products sold here”

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Posted 4 years ago

“Ordered £449 trainers and £6.99 delivery, had to pay postage to return if £11, this isn’t a great service especially when item isn’t available in the shop and you have to return online as shop won’t accept them back”

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Posted 4 years ago

“Expensive deliveries and returns Excellent choice tho”

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Posted 4 years ago

“I had ordered a next day delivery CP company jumper, they had sent it next day but never sent it with the lens for the arm so after i phoned the closest store to me they told me they couldn't help me as they do not deal with online orders. I had to get a lens from else where for that night as it was a Saturday and couldn't contact the offices or anything until the Monday I was told from the store.”

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Posted 4 years ago

“Great service and nice to not have to pay a delivery charge for picking up in store.”

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Posted 4 years ago

“Revived the wrong size and after a quick response from CS I've sent the top back and heard nothing since, even after repeated emails. This has gone on for over 5 weeks now. Not acceptable.”

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Posted 4 years ago

“Wrong item as usual . Returning soon”

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Posted 4 years ago

“Generally I am always happy with the service on this occasion receiving an item which still had the security tag on it was disappointing. More so that it then cost me to send back recorded delivery. Why should your error cost the customer?”

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Posted 4 years ago

“Very fast process and very fast delivery.”

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Posted 4 years ago

“Super fast delivery, spot on with packaging...very happy!”

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Posted 4 years ago

“Ordered online and got delivered to Glasgow store , great selection and staff were helpful , pleasant and polite . Can’t fault Cruise in any area .”

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Posted 4 years ago

“Delivery charge is crazy not even next day delivery 5 days later”

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Posted 4 years ago

“No communication after purchasing product online. Impossible to deal with. Previously bought from Cruise. Unlikely to buy again as no customer service or anyway of contacting them once you transact if there is a problem.”

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Posted 4 years ago

“Got a review and not even had any info on my parcel arriving it’s been 6 working days too ? Terrible customer service Took my money and not got any ideas as to when it’s arriving”

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Posted 4 years ago

“Good website. Plenty to choose from. My order came quickly & I was very pleased with my item. 👍🏻”

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Posted 4 years ago

“Great service. Delivery came quick, pricing is decent and every time I’ve entered a shop the staff have always been pleasant and polite”

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Posted 4 years ago

“Great service fast delivery”

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Posted 4 years ago

“Quality clobber”

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Posted 4 years ago

“Bought adidas trainers , absolutely brilliant as too was the service.”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews