CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems whatsoever, cheapest price, super quick delivery, spot on!”

Helpful Report

Posted 4 years ago

“Item came with two white marks on it, I’ve requested a refund but waiting to hear back from which ever company it is, Cruise? Flannels or House of Fraser.”

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Posted 4 years ago

“Items arrived on time, but I was charged for delivery when it was suppose to be free delivery for orders over £150 (mines was over this) so I was wrongly charged, emailed customer service over a week ago and still not heard back.”

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Posted 4 years ago

“Adidas SL72 trainers - Great shopping experience. Product description spot on, informed of delivery details and a fantastic price - highly recommend.”

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Posted 4 years ago

“Ordered shoes wrong ones in box returned for an exchange for the correct ones around a week ago no reply yet I understand the situation we are all in just thought you should know”

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Posted 4 years ago

“Service was first class.”

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Posted 4 years ago

“Ordered a medium Calvin Klein sweatshirt based on the size guidelines and the item was far too big for my partner’s 6ft 5in son!! It looked like a tent. Having to pay for a return when the sizing was so wrong is also unacceptable after paying so much for delivery in the first place.”

Helpful Report

Posted 4 years ago

“I selected a Stone Island sweatshirt which was priced at £200, added to my basket for the price to change to £210, I checked the following morning and the same sweatshirt is still listed twice, one for £200 and one for £210, I also purchased a Vivienne Westwood sweatshirt total invoice was over £300 and I still had to pay £6.99 postage, not very good and very disappointing”

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Posted 4 years ago

“Came faster than expected and is good quality.”

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Posted 4 years ago

“Cruise offer a superb range of goods with a very quick and easy website to order from. The deliveries have always been on time and should a product need to be returned that too is very easy and uncomplicated to you.”

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Posted 4 years ago

“Good products and discount. Expensive p&p and returns! I paid £10 in total”

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Posted 4 years ago

“You canceled 1 of the 2 items I purchased and don't ask about canceling the entire order. Without first item I was not interested in buying. So I lost money for shiping. The goods came without a cardboard box. I'm dissapointed”

Helpful Report

Posted 4 years ago

“First time ordered cant fault at all fast delivery will be definitely ordering again!”

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Posted 4 years ago

“Ordered a phone case on the cruise website the case was labelled for an iPhone 11 and when it got delivered it was for the iPhone 11 Pro”

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Posted 4 years ago

“Thank you very much. Great sevice The top I bought is fantastic”

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Posted 4 years ago

“Clothes arrived with tags still attached, ordered next day delivery and didn’t come for 2 days”

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Posted 4 years ago

“Fast delivery but so it should be for the price”

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Posted 4 years ago

“I’ve sent my order back to get changed for a small mans and it’s been a week and still haven’t had a email or anything to let me know where my order is or when I’ll be receiving it”

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Posted 4 years ago

“Considering what is going on in regards to pandemic, my parcel arrived the next day as promised which was surprisingly quick. The shoes are just as nice in the flesh, will order again!”

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Posted 4 years ago

“I am still waiting for my joggers. You sent me an empty box for £75 and this was a week ago, yet I am still waiting to hear what is happening with it. If you are not sending them can you give me a refund now as I am fed up waiting. Thanks”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews