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CRUISE Reviews

3.9 Rating 11,532 Reviews
70 %
of reviewers recommend CRUISE
3.9
Based on 11,532 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Anonymous
Anonymous  // 01/01/2019
Ordering was easy and my order arrived very quickly. Will use again. Only issue was the security tag was left on but I popped into the Cruise shop who removed it without ant fuss. Perhaps not so easy if you don't have a Cruise shop nearby.
Helpful Report
Posted 5 years ago
I would give it none if I could absolute appalling customer service after sending me a faulty item, an absolute disgrace
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Posted 5 years ago
great prices fast delivery fantastic!!
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Posted 5 years ago
£190 jumper ordered and came with a mark on the front. Not good. Sent back today for an exchange but had to pay £4.95 to post back to cruise!!
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Posted 5 years ago
Quick delivery and good communication throughout. Perfect item!!
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Posted 5 years ago
Not happy at all
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Posted 5 years ago
Quality clothes
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Posted 5 years ago
Great service
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Posted 5 years ago
Couldnt fault very good
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Posted 5 years ago
My fav store
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Posted 5 years ago
I ordered a top CP Company. £66:99. It arrived packed in a sandwich bag and still had the security tag attached to it. Terrible. It's going back.
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Posted 5 years ago
Excellent speedy service
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Posted 5 years ago
All fine. Nothing went wrong.
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Posted 5 years ago
I purchased a belt for £150 for my daughters Christmas and i was extremely disappointed that the belt came in a see through bag inside a shipping bag. This item is high quality and very expensive and i would have expected it to come in some sort of display case or at least a presentation box that shows the quality of the product and at least protects it from shipping damage.
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Posted 5 years ago
Was sent an item in the wrong size, emailed and had to send pictures to prove this, and I'm still waiting on the pre paid returns label to be emailed to me
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Posted 5 years ago
Excellent service
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Posted 5 years ago
I ordered my parcel on the 25/11/19 which I also paid for next day delivery I still have not received my parcel when I first contacted cruise I was told it was either lost with dpd but was defiantly sent. The following day I called again and was told it hadn’t left the warehouse and I would receive it by the 30/11/19. I did not receive my parcel and I am currently waiting. Really disappointed.
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Posted 5 years ago
I still haven’t received my purchase!
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Posted 5 years ago
Absolutely brilliant just need more money to buy MORE!!!!!
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Posted 5 years ago
Fantastic items as always. Fast, reliable delivery and excellent customer service who respond fast and efficiently to queries.
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Posted 5 years ago
CRUISE is rated 3.9 based on 11,532 reviews