CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great prices fast delivery fantastic!!”

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Posted 4 years ago

“£190 jumper ordered and came with a mark on the front. Not good. Sent back today for an exchange but had to pay £4.95 to post back to cruise!!”

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Posted 4 years ago

“Quick delivery and good communication throughout. Perfect item!!”

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Posted 4 years ago

“Not happy at all”

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Posted 4 years ago

“Quality clothes”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Couldnt fault very good”

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Posted 4 years ago

“My fav store”

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Posted 4 years ago

“I ordered a top CP Company. £66:99. It arrived packed in a sandwich bag and still had the security tag attached to it. Terrible. It's going back.”

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Posted 4 years ago

“Excellent speedy service”

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Posted 4 years ago

“All fine. Nothing went wrong.”

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Posted 4 years ago

“I purchased a belt for £150 for my daughters Christmas and i was extremely disappointed that the belt came in a see through bag inside a shipping bag. This item is high quality and very expensive and i would have expected it to come in some sort of display case or at least a presentation box that shows the quality of the product and at least protects it from shipping damage.”

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Posted 4 years ago

“Was sent an item in the wrong size, emailed and had to send pictures to prove this, and I'm still waiting on the pre paid returns label to be emailed to me”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“I ordered my parcel on the 25/11/19 which I also paid for next day delivery I still have not received my parcel when I first contacted cruise I was told it was either lost with dpd but was defiantly sent. The following day I called again and was told it hadn’t left the warehouse and I would receive it by the 30/11/19. I did not receive my parcel and I am currently waiting. Really disappointed.”

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Posted 4 years ago

“I still haven’t received my purchase!”

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Posted 4 years ago

“Absolutely brilliant just need more money to buy MORE!!!!!”

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Posted 4 years ago

“Fantastic items as always. Fast, reliable delivery and excellent customer service who respond fast and efficiently to queries.”

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Posted 4 years ago

“Wasn’t happy I had to pay £6.99 for postage after I spent £110 on a top”

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Posted 4 years ago

“Purchase arrived promptly, could have been packaged better. When buying expensive fur products care should be taken to give the best fur available, and zips should be checked as some can be quite hard to get up on the particular item I bought. Although I was disappointed with the fur on my product and the zip being hard to get up the jacket was lovely and I have worn it and it’s very warm”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews