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CRUISE Reviews

3.9 Rating 11,532 Reviews
70 %
of reviewers recommend CRUISE
3.9
Based on 11,532 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read CRUISE Reviews
Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Anonymous
Anonymous  // 01/01/2019
Very impressed! Quick efficient service and high quality goods. Also returns and exchanges very straightforward and absolutely no problem. Will definitely shop with CRUISE online in future.
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Posted 5 years ago
Came on time and the prices are very reasonable
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Posted 5 years ago
I ordered a £900 Valentino bag online. It retails at £1800 and it really looked like a bargain. Unfortunately I was so disappointed by the condition of both the packaging and the product. It arrived in a black plastic ‘bin bag’, with the Bag itself wrapped in bubblewrap and squashed to oblivion!! No tissue infill and what can only be described as ex-worn-shopfloor condition, it was creased and pok-marked all over. I wouldn’t pay £50 for this, never mind £900! Dear Cruise!, you really need to up the ante on quality of presentation, this was appalling. I returned this and bought a Gucci bag from MyTheresa which arrived in its proper Gucci Box, with Certificate and within a quality solid MyTheresa gift box. 1 Star !!
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Posted 5 years ago
I am very pleased with my Burberry raincoat - just what I wanted and at an amazingly reduced price. Delivery service was super quick.
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Posted 5 years ago
Easy ordering and quick delivery
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Posted 5 years ago
My shopping experience was great. The delivery came earlier than I expected, which was amazing. The product quality is excellent. I recommend this to everyone.
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Posted 5 years ago
Exceptionally clear purchasing details. It was easy to indicate dispatch of order to a different Country to that to which the bill was to be paid. Additionally tracking details where in the language to which the order was to be delivered. It arrived exacty on time. Well done!
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Posted 5 years ago
Quality top, delivery sooner than expected. Excellent service
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Posted 5 years ago
Great service , love my shirt
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Posted 5 years ago
I love Cruise. The products are of high quality and range of selections is wide. It would be helpful if you could stock more Off-White c/o Virgil Abloh low cut trainers next time. 😀
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Posted 5 years ago
Plenty of quality items to choose from and always at good prices. Customer care are very helpful if you have any issues.
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Posted 5 years ago
Excellent service. Great selection and sizes. Ordered on Friday evening and delivered on Monday.
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Posted 5 years ago
EXCELLENT
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Posted 5 years ago
super fast delivery, quality clothing, 5 stars
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Posted 5 years ago
I would highly recommend. Excellent service from ordering to delivery *****
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Posted 5 years ago
Up until my last order I would have said excellent but as I’ve still not received it and the lack of information at the moment I feel I can only review as poor .
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Posted 5 years ago
Even thou I did receive all of my order eventually, it took almost a week even thou I paid for next day shipping. I wasn’t being kept up to date on where the order was and that the clothes I ordered was out of stock, I didn’t receive any tracking emails either
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Posted 5 years ago
Delivery very prompt - within the week to order and arrival. Quality top class & as stated. Will be doing business again thank you!
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Posted 5 years ago
Ordered my top a week ago and still haven’t recieved it. Still waiting for a reply from customer services as to where it is. This is the second time this has happened will not be ordering from you again
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Posted 5 years ago
Very slick process, both for orders and returns, and they keep you fully informed by text/email throughout the ordering process.
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Posted 5 years ago
CRUISE is rated 3.9 based on 11,532 reviews