CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered navy , got red, sent back , Cost 9 pounds no refund on postage to send back Two days after order got offer in , same top 60 pounds cheaper.”

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Posted 5 years ago

“Excellent service, shoes delivered safely in excellent packaging. Will definitely order from them again”

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Posted 5 years ago

“Very Prompt service”

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Posted 5 years ago

“good service”

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Posted 5 years ago

“Competitively priced .. Delivered on time, as promised!”

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Posted 5 years ago

“Delighted I got a 20% off code on the day of my birthday , bought a couple of things and saved a bit of money . Service was great and had them delivered in about 3 days . Lovely gesture.”

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Posted 5 years ago

“I have ordered online several times and never had any problems with my orders. Unfortunately my last order there have been a few issues and I am still waiting to get an answer about my missing jumper that was not in my parcel. This was for a present so I have had to go out and buy another gift elsewhere as I have not had an answer about this item. Also I had ordered 2 kids t-shirts the same style but different colours and on the website they said there was stock but when my order was processed I got a credit for 1 of the colours which was no use for me as the gift was for twins boys so I needed 2 of the same style of top. I was generously refunded the delivery so that I could order the t-shirt in another colour.”

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Posted 5 years ago

“Writea réview when you sought mue missing parcel out”

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Posted 5 years ago

“Quick delivery of item, nicely packaged.”

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Posted 5 years ago

“Top was creased and had marks”

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Posted 5 years ago

“I would like a refund on my purchase as my dsquared2 t-shirt has just come out of the wash for the first time and the badge has already got black marks on it where the plastic material on the badge is fading away”

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Posted 5 years ago

“Excellent service,great deals and always kept up to date ,10/10”

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Posted 5 years ago

“Usually very good, last order came in 2 parts which wass inconvenient.”

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Posted 5 years ago

“Quality products, and so good at informing there's bagain/discount to be had, good customer care with buying and also dealing with returns/refunds. Overall generally good”

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Posted 5 years ago

“When spending over £200, I don’t expect to pay for postage. Especially such a poor delivery service. Fastway said they received my parcel from Cruise three days ago, still no parcel updates on their website and no sign of my delivery.”

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Posted 5 years ago

“Love ordering from Cruise. Hassle free, and always comes well packaged which I like. Not had to return anything yet”

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Posted 5 years ago

“GLS said that they have delivered, but have not received the package. I send an email to you and NO response!!! Were is my package????”

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Posted 5 years ago

“Best collection in bestsellers like Neil Barrett,Balmain,Dolche & Gabbanna”

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Posted 5 years ago

“Been ordering from Cruise fashion for a while and I haven’t encountered any problem yet so I am pleased with the service I receive.”

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Posted 5 years ago

“Top notch, i'm from Belfast living in Perth Australia and still ordering from yourselves. Clothes arrive on time - all good!!”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews