CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MALLET GRFTR Leather Trainers x2 White These are quality sneakers and look smart with Emporio Armani J06 Slim fitting jeans”

CRUISE 5 star review on 29th October 2019

Helpful Report

Posted 5 years ago

“It is good to make a purchase here but, mostly they've outdated products and less variety. However, with this particular purchase store did not even demagnetised the security clip before posting the product. And had to take it to the store to get this removed.”

Helpful Report

Posted 5 years ago

“I had no idea cruise was owned by mike ashley , if i had known i wouldnt have bought anything”

Helpful Report

Posted 5 years ago

“I thought the service was terrible not putting an address on it so it got sent back then having to wait on refund before reordering by that point sizes are out of stock ! Very bad service won’t be ordering again”

Helpful Report

Posted 5 years ago

“Easy site to order from. Quick and easy delivery options available.”

Helpful Report

Posted 5 years ago

“Easy site to navigate with lots of choice.”

Helpful Report

Posted 5 years ago

“Great quality, price and service.”

Helpful Report

Posted 5 years ago

“Excellent like always”

Helpful Report

Posted 5 years ago

“One of my items was faulty . I returned it promptly but STILL have not received a replacement.”

Helpful Report

Posted 5 years ago

“Order a item to my local store they said that the item has been rejected by the store and sent back to them which is a first always order things there now having to wait for my refund that was nearly 7 days ago”

Helpful Report

Posted 5 years ago

“I only used online because Store gave me credit after I returned what I bought straight away as your staff were very rude to me”

Helpful Report

Posted 5 years ago

“I received the wrong size item to what I had ordered.”

Helpful Report

Posted 5 years ago

“Excellent quality products. Orders simple and quick delivery service. Tracking parcels is brilliant”

Helpful Report

Posted 5 years ago

“The best. More items in outlet 😉”

Helpful Report

Posted 5 years ago

“Have used Cruise for years now. Lots of labels to choose from and generally good value. Only thing stopping a 5* rating is the postage costs and lack of returns service (free or discounted). Would buy more if this was rectified.”

Helpful Report

Posted 5 years ago

“Service was great, speedy delivery, although the product didn't fit, would definitely use again”

Helpful Report

Posted 5 years ago

“Great service as usual”

Helpful Report

Posted 5 years ago

“First class service from start to finish. I would not hesitate to recommend!”

Helpful Report

Posted 5 years ago

“Helfy website and love the shop”

Helpful Report

Posted 5 years ago

“Placed an order an a few days later got a message to say the order had been cancelled and refunded so purchased from Flannels instead”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews