CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never had any problems with ordering and receiving anything. Good communication.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Absolutely disgusted with the service. I bought a jacket but it was no good so I sent it back over a week ago. I’ve emailed them a dozen times but they just won’t answer. All I want to know is if I’m getting a refund or a replacement jacket. They simply won’t reply. I’m absolutely furious about this.”

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Posted 4 years ago

“Love the cruise website so easy to use loads of brands and accessories to choose really simple to make my payments just wish I could afford to buy more!”

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Posted 4 years ago

“Great speedy delivery service, had to return the product though as it was not adequate. Return process easy enough, awaiting confirmation it has been processed.”

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Posted 4 years ago

“This is a first time to buy from cruise fashion and not last, it was perfect 👌 Thanks”

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Posted 4 years ago

“Quick and efficient.”

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Posted 4 years ago

“Good products with great discounts, but the returns policy could be much, much better. I would order more clothing from this site, if there was a better returns policy.”

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Posted 4 years ago

“Always paying for delivery when other designer shops are free as we are paying premium prices”

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Posted 4 years ago

“Very very speedy. Brilliant.”

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Posted 4 years ago

“Just to say a massive thank you to the guys at Cruise for your incredible service, I’ve been a customer for two years and the service and quality off product is fantastic, despite these difficult times you’re still providing a great service for your customers, take care and keep safe guys . Cheers Stuart Laing”

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Posted 4 years ago

“Brilliant customer service from start to finish particularly at such challenging times, well done guys and girls you made my 14 year old nephews birthday with his stone island jumper. Thank you & stay safe x”

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Posted 4 years ago

“It is quite great experience for shopping in the cruise，but i think the package of the goods are bit of rough，so please improve it.”

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Posted 4 years ago

“Always buy from Cruise, easy online shopping, fast delivery, easy no hassle returns. Always had good customer service and no issues.”

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Posted 4 years ago

“Wouldn’t recommend, ordered 3 tops on 20/03/20, after not receiving tops I checked the tracking number which had been wrongly assigned to my parcel as DPD said it’s been signed for but after phoning DPD it’s a different parcel at a different address and after writing serveral messages to which I got a response yesterday completely disregarding that I had already called DPD and it’s the wrong tracking number I have for my parcel . Laura proceeded to tell me to check with my neighbour? And safe places so they could then put forward a case for a missing parcel. The parcel is not missing? It’s the wrong tracking number assigned to the wrong parcel. At this point I just want a full refund as not only was it a gift that is now late ..the service you provide isn’t up to much either.”

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Posted 4 years ago

“Excellent no issues, delivery came really fast and well packaged”

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Posted 4 years ago

“Really impressed with my order. Fast dispatch and delivery. Exactly what I ordered. Cant wait for my boyfriend to open his present x”

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Posted 4 years ago

“Fabulous, ordered and delivered on time. Thank You!”

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Posted 4 years ago

“Great customer service and great fashion with a reasonable cost. Thank you 😊”

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Posted 4 years ago

“I enjoy shopping online with cruise but must say delivery cost £7.00 is ott, I also had to return one item due to being to big. Then have to pay posted to return £3.20.very disappointed and will make me think about further purchases. Regards MR William Richards”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews