CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clothes were nice, wrapped in horrible grubby plastic that ruined the top I was wearing at the time. I had to pay 10 pounds delivery, then 9 pounds to return 3 of the items that didn’t fit. I spent over a thousand pounds on goods, no free returns is not reasonable.”

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Posted 6 years ago

“Speedy delivery Very happy with clothes Overall excellent”

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Posted 6 years ago

“Was disappointed that after purchasing a item for over £100 i still had to pay delivery fee and there isnt a option to collect on store. Very disappointing but the quality of product was brilliant”

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Posted 6 years ago

“Fast delivery”

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Posted 6 years ago

“Great web site, great deal on jeans and delivery was extremely fast and able to track. Absolutely 5 star service.”

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Posted 6 years ago

“Great service fast delivery was here the next day as promised. Good all round service”

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Posted 6 years ago

“I ordered a Gucci bag which was a gift and paid for a next day delivery to ensure that I get it on time. It came late after two days and I was very embarrassed as there was a party without a gift. I called customer service to complain and they just apologised without even offering a complimentary shipping for another item that I was also buying from cruise. I was disappointed with the service and it is definitely not suitable for a name like cruise.”

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Posted 6 years ago

“Very satisfied with the service!”

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Posted 6 years ago

“Greats service although 7 pound delivery is a joke”

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Posted 6 years ago

“Excellent easy to use website and the updates on your order are fantastic. Although I always opt for next day delivery, goods are always packaged well and arrive on time.”

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Posted 6 years ago

“Had never heard of Cruise before but was so happy I did. Had looked for the bag in red but hadn’t found it and the price was even better. Would definitely buy from Cruise again I paid for delivery next day which was great. Bag was well packaged so nothing could possibly harm bag.”

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Posted 6 years ago

“Excellent and fast service. Thanks”

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Posted 6 years ago

“Sent me the wrong item. I ordered by Malene Birger Elenasoo leggings and got Elenasoi leggings. If you dont have the item why send something else? Just cancel my order and prevent all the hassle of the return process.”

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Posted 6 years ago

“Superb web site, easy ordering, fantastic product and superfast delivery. Couldnt ask for anything else.”

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Posted 6 years ago

“Jewellery items look larger online they need to be displayed on a model . The earrings and watch are a lot smaller than i thought, also delivery cost too high for the money spent it should be free when spending over a certain amount ! .”

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Posted 6 years ago

“yeah!!!”

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Posted 6 years ago

“So far so good Keep up the good work👍🏾”

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Posted 6 years ago

“Got some Hugo boss trainers came on nice box and bag there great service came before I expected definitely recommend and will be shopping here again ☺️”

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Posted 6 years ago

“Speedy delivery!!”

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Posted 6 years ago

“I think Cruise has a great selection of the latest fashion. I don’t like the fact the delivery is £5.99 when spending allot on the clothing.”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews