CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,532 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great designer items , delivery charge is wrong when paying hundreds if not thousands of pounds !”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“No problems with order. Disappointing there is no returns lable. Pay for your own returns is ridiculous considering the amount of money spent.”

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Posted 6 years ago

“Hello, im so glad to find your website! great products + great prices ! Highly recommend to my friends.”

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Posted 6 years ago

“Dreadful service, sent trousers in the wrong size so then returned and heard nothing. Called customer services and was told return could take up to TWO WEEKS!!!! Could have bought from store and saved postage costs. Now left without item and money taken from account until resolved through no fault of my own. Won't be rushing to make another order!!!!”

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Posted 6 years ago

“Amazing thanks so much xxx”

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Posted 6 years ago

“Good service however would have preferred an option to collect at store as the delivery charge of £6.99 I feel was excessive”

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Posted 6 years ago

“Happy with the product.. it was packaged very well prompt delivery.”

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Posted 6 years ago

“Cruise is great . But please change dpd delivery . Every order is always messed up or comes damaged . I actually refuse to order much online due to cruise using dpd service”

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Posted 6 years ago

“Free returns would encourage me to shop here more often.”

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Posted 6 years ago

“Quick and easy process”

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Posted 6 years ago

“I ordered a large amount of items last week and am still waiting for delivery.... 6 days at the minute and still waiting.DPD keep changing or delaying. I’m feeling very cross especially after paying £6.99 delivery charges. Cruise need to sort this out. I know other people have had this problem too! I hope my delivery arrives soon.”

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Posted 6 years ago

“Love cruise/flannels but 1 thing I think you should have a think about is charging for delivery especially if you spend over a certain amount I spent 1300£ last week and still pay for delivery”

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Posted 6 years ago

“Excellent service, quality garments, and great prices (in the sale)... Half-price or less,.... What's not to like about that to be fair.... Five stars for the whole experience.”

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Posted 6 years ago

“Great collection from all the top brands...., fast delivery, great sizing charts for each specific brand and half price sale items picked up for bargain spends..... The ONLY way to describe this shopping experience is EXCELLENT. Very satisfied customer. Jonny,. Belfast.”

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Posted 6 years ago

“Brilliant service, fast & efficent 1st class service”

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Posted 6 years ago

“None off the confirmation e mails tells u how to return and the policy”

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Posted 6 years ago

“not happy that i had to pay £8 plus to return product”

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Posted 6 years ago

“Great service and great products I buy from here. I’m always happy buying from cruise.”

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Posted 6 years ago

“I bought Quality items at great prices from the sale items.fastdelivery too.”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,532 reviews