CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

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“Cruise has a great selection & choice though I think having to pay for shipping is not what u expect when spending these prices”

Helpful Report

Posted 4 years ago

“Terrible and inefficient customer service at the online store”

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Posted 4 years ago

“Excellent present and superb prices.👍👍👍”

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Posted 4 years ago

“Very quick delivery”

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Posted 4 years ago

“I love cruise for shopping, great bargains and delivery was faster than stated which was great. Never had any problems with thus company. 5 star service”

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Posted 4 years ago

“I ordered trainers from this company which I received without the spare laces that you usually get with Valentino trainers, I have emailed customer services numerous times but no one gets back to you. Sadly I’ve only just seen the other bad reviews regarding Cruise Fashion if I had seen it before I wouldn't have order from them! Terrible customer service”

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Posted 4 years ago

“1 week later and item still not here very disappointing”

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Posted 4 years ago

“Always great quality and delivery on time”

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Posted 4 years ago

“I paid for next day delivery on a jacket only to receive the wrong colour of jacket and also I had to pay 9 pounds to post it back... I really hope my refund is cash return and not store credit.”

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Posted 4 years ago

“Had to send T-shirt back there was no forms in bag to write on why sending back are return sticker”

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Posted 4 years ago

“Really easy to order and pay and always a really good well stock of everything trendy big thumbs up CRUISE always a pleasure to shop”

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Posted 4 years ago

“Very satisfactory services.”

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Posted 4 years ago

“Great variety of designers and great sales .”

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Posted 4 years ago

“Happy with service although shipping cost too expensive 6.99 and charged returns. I am sending item back as not happy with it. Charging costs put me off ordering again.”

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Posted 4 years ago

“No stock in store have to order online delivery charges are outrageous and delivery times even worse. Can get next day delivery from other stores for less than what cruise charge for standard and took 7 days for delivery”

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Posted 4 years ago

“Loved the sneakers brand new and super affordable”

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Posted 4 years ago

“...........”

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Posted 4 years ago

“It was good and the delivery was on time and there was no problem with the delivery”

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Posted 4 years ago

“Great service with next day delivery ,item arrived well packaged and as advertised”

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Posted 4 years ago

“Love cruise clothing & accessories, great quality & style for both women’s & mens”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews