CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think that if you spend over a certain amount you should get free delivery and returns.”

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Posted 5 years ago

“I’ve spent a couple thousand pounds on cruise, the deals and simplicity of and on the website are class. Would recommend to friends.”

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Posted 5 years ago

“Ordered on the Thursday paid £10 next day delivery received nearly a week later . No refund of postage or apology.”

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Posted 5 years ago

“Excellent service great price, bargains Easy returns”

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Posted 5 years ago

“My first time ordering from cruise and it will certainly never be my last, I ordered just before the early hours of Sunday morning and received it at 11am Monday morning. The checkout was so easy and didn’t make everything a struggle unlike other leading websites. Cruise have the most stock and best sales, don’t look any further.”

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Posted 5 years ago

“Very happy with item & service but think £6.99 & £9.99 delivery is too high especially when you spend over £100”

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Posted 5 years ago

“Good quality”

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Posted 5 years ago

“Very good customer service and very fast delivery Thank you”

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Posted 5 years ago

“Fist class . No issues in dispatch or delivery .”

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Posted 5 years ago

“Good tangle of clothing and brands.”

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Posted 5 years ago

“Only downside should be free delivery over £50”

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Posted 5 years ago

“Acceptable”

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Posted 5 years ago

“Great clothes but why is the delivery charge 6.95. This will put me off buying for here again.”

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Posted 5 years ago

“Hi I emailed you last week saying that I haven’t received my parcel. And no body has contacted me or anything. Only to write a review. So no not happy at all. And where’s my parcel. David”

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Posted 5 years ago

“Brilliant service throughout the whole process of ordering acknowledging and receiving!! id shop again.”

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Posted 5 years ago

“Paid for next day delivery didn’t arrive returned the item as was too late and that cost me 8 pounds and still not had a refund”

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Posted 5 years ago

“Bought from cruise in the past,& will in the future.many thanx again😊😊”

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Posted 5 years ago

“Delivered promptly as always”

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Posted 5 years ago

“Best website for clothes, but the £7 for delivery is annoying”

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Posted 5 years ago

“Just received my trainers and really unhappy as one shoe looks old and grazed. Clearly a shelf piece. What do you advise I do now?”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews