CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service very happy”

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Posted 4 years ago

“Service as always was 5*, delivery very quick and was kept up to date from start to finish. Will call again. Many thanks”

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Posted 4 years ago

“Arrived next day as promised. Excellent quality.”

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Posted 4 years ago

“Haven’t bought anything from your company for ages due to poor or absolutely no customer service and lack of service from your staff in stores. I actually went into Glasgow cruise to buy this purchase at full price and due to lack of help and anyone actually being bothered to serve or assist anyone. I didn’t. Your online service was quick and easy to use. I Would possibly consider shopping again with you this way as I feel I’ve had as much interaction if not more with this service.”

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Posted 4 years ago

“Great product and great delivery”

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Posted 4 years ago

“Great items, arrived quickly. Well dobe Cruise. I will order again and again!”

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Posted 4 years ago

“Hello u r a good website but i didnt get my order yet so only i have a delivery problem and thank u”

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Posted 4 years ago

“In my opinion the only thing that lets cruise down is the delivery costs. I spend thousands of pounds every year buying from cruise and get no discount or benefits from being loyal to them.”

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Posted 4 years ago

“I bought 2 items unfortunately one was undersized and had to return it but the other was perfect fit. I was promptly refunded which is very satisfying.”

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Posted 4 years ago

“Ordered £565 trainers. They arrived and the box was all bashed. These were a birthday gift. Not impressed at all”

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Posted 4 years ago

“Very quick delivery, would recommend”

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Posted 4 years ago

“Great service with goods delivered ahead of schedule. Never a problem ordering from Cruise.”

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Posted 4 years ago

“Fast shipping!”

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Posted 4 years ago

“Amazing service and very quick delivery, I ordered Alexander McQueens for my daughter but they were too small, I sent them back on the Friday to exchange to the next size up and they arrived on the Monday,”

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Posted 4 years ago

“I really enjoyed the user-friendly way of placing the order and I was amazed about how fast everything was dealt. Excellent service and I will use it again! Very professional from a-z.”

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Posted 4 years ago

“Good quality clothing with a very fast delivery”

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Posted 4 years ago

“Not very good as I have not received my £200 stone island jumper when it says you have delivered it”

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Posted 4 years ago

“For having a luxury company it is pitiful and pathetic you charged 6.99 for delivery under £200 spending. All brands are luxurious on this website and I would expect a far higher standard and not the cheapness of delieverh charged”

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Posted 4 years ago

“Always top quality & fast delivery. Best choice for designer brands.”

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Posted 4 years ago

“Excellent online service. Great selection of products. Very speedy delivery.”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews